Sales Order Processor

Confidential; Chelmsford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Candidate of the Month incentives

Boost Rewards

Eye care vouchers

Pension scheme

Job summary

Adecco is seeking a Sales Order Processor in Chelmsford to join our client’s Sales Support team. The role focuses on accurate order processing, proactive customer service, and efficient communication from order through delivery.

The candidate will work in a fast-paced environment, liaising with customers, suppliers and internal teams to ensure orders are tracked and fulfilled smoothly. This temporary-to-permanent position offers varied responsibilities and development opportunities.

Qualifications

• Experience in order processing, customer service or sales administration.
• Strong communication with professional and friendly approach.
• Excellent organisational skills and attention to detail.
• Good IT skills, including Microsoft Office and CRM systems.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Process customer purchase orders accurately and efficiently.
• Manage customer enquiries via email, telephone, Zendesk and live chat.
• Track orders from placement through to delivery and provide regular updates.
• Check stock availability, pricing, and delivery timescales.
• Liaise with suppliers and internal departments to resolve queries.
• Monitor online orders and ensure successful system integration.
• Investigate and resolve order processing discrepancies.
• Maintain accurate customer and order records across multiple systems.
• Support customers with order progress enquiries and aftersales queries.
• Conduct follow-up calls to ensure customer satisfaction.
• Assist with sales campaigns, customer outreach, and general administration.
• Escalate complex issues to the relevant team when required.

Skills

Sales order processing

Customer service

Administration

CRM systems

Microsoft Office

Multi-tasking

Team player

Tools

NetSuite

Magento

osCommerce

Zendesk

Job description

Sales Order Processor (Temporary to Permanent)

Location: Chelmsford

Hours: 37.5 hours per week (Monday to Thursday 09:00-17:30, Friday 09:00-17:00)

Pay: 14ph +Holiday, Pension and Adecco Benefits

Reporting to: Team Manager

Contract: Temporary to Permanent

The Role

We're looking for a highly organised and customer-focused Sales Order Processor to join our clients Sales Support team in Chelmsford.

This is a fantastic opportunity for someone with experience in order processing, customer service or sales administration who enjoys working in a fast-paced environment. You'll play a key role in ensuring customer orders are processed accurately, tracked efficiently and communicated clearly from order through to delivery.

Working closely with customers, suppliers, and internal teams, you'll become a trusted point of contact while supporting the smooth day-to-day running of the sales operation.

Key Responsibilities

• Process customer purchase orders accurately and efficiently.
• Manage customer enquiries via email, telephone, Zendesk and live chat.
• Track orders from placement through to delivery and provide regular updates.
• Check stock availability, pricing, and delivery timescales.
• Liaise with suppliers and internal departments to resolve queries.
• Monitor online orders and ensure successful system integration.
• Investigate and resolve order processing discrepancies.
• Maintain accurate customer and order records across multiple systems.
• Support customers with order progress enquiries and aftersales queries.
• Conduct follow-up calls to ensure customer satisfaction.
• Assist with sales campaigns, customer outreach, and general administration.
• Escalate complex issues to the relevant team when required.

What We're Looking For

• Previous experience in sales order processing, customer service, sales support, or administration.
• Strong communication skills with a professional and friendly approach.
• Excellent organisational skills and attention to detail.
• Good IT skills, including Microsoft Office and CRM systems.
• Ability to manage multiple priorities and meet deadlines.
• Proactive, dependable, and able to work independently.
• A team player with a positive attitude and willingness to learn.

Desirable

• Experience using NetSuite, Magento, osCommerce or Zendesk.
• Experience within a distribution, technology, or e-commerce environment.

Why Work for Adecco?

• Weekly pay
• Candidate of the Month incentives
• Boost Rewards Scheme - earn points and access retail discounts
• Access to support programmes
• Eye care vouchers
• Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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