Sales Order Processor

Recruitment Solutions (NW) Ltd; Lancashire; On-site; GBP 22,000 - 28,000; Full time

Job summary

Recruitment Solutions (NW) Ltd in Lancashire is seeking an experienced Sales Order Processor to join a well-established team. You will handle orders, track deliveries, and support customers using the ERP system to ensure accurate processing and timely responses.

The role offers a busy, supportive environment with opportunities to develop order processing and customer service skills, manage amendments, price adjustments, and master data upkeep.

Qualifications

• Previous experience in sales order processing or sales administration.
• Experience using an ERP system.
• Strong attention to detail and a high level of accuracy.
• Good organisational skills and the ability to manage multiple tasks.
• Confident communication skills, both over the phone and via email.
• A customer-focused approach with strong problem-solving skills.
• The ability to work to deadlines in a busy environment.
• Good IT skills and confidence working with internal systems and data.

Responsibilities

• Processing all incoming customer orders accurately using the ERP system
• Tracking delivery dates and processing delivery notes
• Managing order amendments, cancellations and rebookings
• Supporting customers via telephone and email, responding to queries and resolving issues
• Processing monthly and quarterly price adjustments
• Maintaining accurate and up-to-date price lists
• Handling customer complaints and ensuring they are resolved efficiently
• Creating and processing credit notes
• Maintaining accurate customer and product master data
• Supporting the wider sales administration function

Skills

Sales order processing

ERP system

Attention to detail

Organisational skills

Communication skills

Customer focused

Deadline-driven

IT skills

Tools

ERP software

Job description

Our client is a well-established business with a need for an experienced Sales Order Processor to join their team.

What you will be doing:

• Processing all incoming customer orders accurately using the ERP system
• Tracking delivery dates and processing delivery notes
• Managing order amendments, cancellations and rebookings
• Supporting customers via telephone and email, responding to queries and resolving issues
• Processing monthly and quarterly price adjustments
• Maintaining accurate and up-to-date price lists
• Handling customer complaints and ensuring they are resolved efficiently
• Creating and processing credit notes
• Maintaining accurate customer and product master data
• Supporting the smooth running of the wider sales administration function

What you need to bring:

• Previous experience in sales order processing or sales administration
• Experience using an ERP system
• Strong attention to detail and a high level of accuracy
• Good organisational skills and the ability to manage multiple tasks
• Confident communication skills, both over the phone and via email
• A customer-focused approach with strong problem-solving skills
• The ability to work to deadlines in a busy environment
• Good IT skills and confidence working with internal systems and data

What you can expect:

• A great opportunity to join an established business
• A varied role within a busy and supportive team
• The opportunity to utilise and develop your order processing and customer service skills

Benefits available on request

Disclaimer

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role.

Reference No.

VR/05773