Customer Service and Order Processing Administrator

Prime Appointments Ltd; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus schemes

Profit sharing

23 days leave

Birthday day off

Social events

Agile working

Employee assistance

Cycle-to-work

Job summary

Prime Appointments Ltd in Chelmsford is recruiting a Customer Service and Order Processing Administrator to join an established distribution business. You will process customer orders, respond to enquiries, track deliveries and liaise with customers, suppliers and internal teams to ensure a smooth, professional service.

This temporary-to-permanent role offers the chance to develop skills in order processing, customer service and sales administration, with training provided and a range of

Qualifications

• Experience in customer service, order processing or sales support.
• Excellent written and verbal communication skills.
• Good IT skills and confidence using email, spreadsheets and computer systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proactive, problem-solving mindset and team player attitude.
• Experience with NetSuite, Magento, osCommerce or Zendesk is advantageous.

Responsibilities

• Process customer orders and purchase orders accurately and efficiently.
• Manage customer enquiries via email, telephone and live chat.
• Monitor orders from placement through to delivery and inform customers of progress.
• Check stock availability, pricing and delivery dates with suppliers and internal teams.
• Proactively communicate delivery delays, stock issues and order updates.
• Update customer records, order information and delivery tracking details across internal systems.
• Investigate order discrepancies and resolve customer queries promptly.
• Monitor online orders and support the transfer of information between ordering systems.
• Provide customer support through Zendesk and other internal platforms.
• Follow up with customers regarding deliveries, quotations and outstanding orders.
• Support the sales team with customer follow-ups, campaigns and general administration.
• Maintain accurate customer databases and ensure a high standard of service.

Skills

Customer service

Order processing

Sales support

Communication skills

IT skills

Detail oriented

Team player

Problem solving

Tools

NetSuite

Magento

osCommerce

Zendesk

CRM systems

Job description

Customer Service and Order Processing Administrator

Location: Chelmsford, Essex
Salary: £27,500 per annum (£14.10 per hour)
Hours: Monday to Thursday, 9:00am–5:30pm; Friday, 9:00am–5:00pm (37.5 hours per week)
Contract: Temporary to permanent
Start Date: ASAP

We are recruiting for a Customer Service & Order Processing Administrator to join an established and growing distribution business based in Chelmsford. This is an excellent opportunity for someone with experience in customer service, order processing or sales administration who is looking to develop their skills and secure a permanent position.

Working as part of a friendly Sales Support team, you will be responsible for processing customer orders, responding to enquiries, tracking deliveries and liaising with customers, suppliers and internal departments to ensure a smooth and professional service.

Key Responsibilities

• Process customer orders and purchase orders accurately and efficiently.

• Manage customer enquiries via email, telephone and live chat.

• Monitor orders from placement through to delivery, keeping customers informed of progress.

• Check stock availability, pricing and delivery dates with suppliers and internal teams.

• Proactively communicate delivery delays, stock issues and order updates.

• Update customer records, order information and delivery tracking details across internal systems.

• Investigate order discrepancies and resolve customer queries promptly.

• Monitor online orders and support the accurate transfer of information between ordering systems.

• Provide customer support through Zendesk and other internal platforms.

• Follow up with customers regarding deliveries, quotations and outstanding orders.

• Support the sales team with customer follow-ups, campaigns and general administration.

• Maintain accurate customer databases and ensure a high standard of service at all times.

What we're looking for

• Previous experience in customer service, order processing or sales support.

• Excellent communication skills, both written and verbal.

• Good IT skills and confidence using email, spreadsheets and computer systems.

• Strong organisational skills and excellent attention to detail.

• The ability to manage multiple tasks, prioritise workloads and meet deadlines.

• A proactive approach to problem-solving and the confidence to take ownership of customer queries.

• A positive attitude, willingness to learn and the ability to work well within a team.

Experience with NetSuite, Magento, osCommerce, Zendesk or CRM systems would be an advantage, but full training will be provided. Experience in a distribution, logistics or online retail environment would also be beneficial.

What's on offer?

• £27,500 annual salary (£14.10 per hour).

• Temporary-to-permanent opportunity with the potential for long-term employment.

• Additional bonus and profit-sharing schemes.

• 23 days' annual leave, plus bank holidays.

• An extra day off for your birthday.

• Regular company social events.

• Agile working opportunities.

• Employee assistance programme.

• Cycle-to-work scheme and additional benefits.

This is a great opportunity to join an established business working with recognised technology brands, in a varied customer service and administration role with opportunities to learn and develop.

The company is looking for someone to start as soon as possible, so if you have the relevant experience and are available to begin promptly, we'd love to hear from you.