Sales Order Processing Officer

Parkside Recruitment; Uxbridge; On-site; GBP 27,000 - 30,000; Full time

Job summary

Parkside Recruitment Ltd is seeking a highly organised Sales Order Processing Officer in the Uxbridge area. The role involves managing orders from processing through to delivery, ensuring accuracy and delivering excellent customer service in a fast-paced, international environment.

You will coordinate with warehouse teams and suppliers, maintain records and support stock allocation and billing. Strong Excel and ERP experience, attention to detail and the ability to multitask are essential.

Qualifications

• Experience in sales order processing or order management.
• Excellent attention to detail with high accuracy.
• Strong organisational skills and ability to manage multiple priorities.
• Confident written and verbal communication.
• Customer-focused with good problem-solving abilities.
• Experience with Microsoft Dynamics 365 or ERP systems.
• Knowledge of Incoterms and shipping documentation.
• Experience in logistics, distribution, stock management or supply chain.

Responsibilities

• Process and manage daily customer sales orders, ensuring accuracy and timely completion.
• Monitor outstanding orders, back orders and stock availability.
• Liaise with customers regarding order updates, delivery schedules and product availability.
• Coordinate with warehouse teams, suppliers and internal departments to resolve stock and delivery queries.
• Prepare order confirmations, invoices and relevant shipping documentation.
• Track shipments and proactively communicate delivery delays or changes.
• Maintain accurate customer records, databases and internal reports.
• Support stock allocation, inventory management and order fulfilment.
• Assist with billing, auditing and general administrative duties.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.

Skills

Sales order processing

Attention to detail

Organisational skills

Customer service

Written and verbal communication

Problem solving

ERP systems

Tools

Microsoft Excel

Microsoft Dynamics 365 Business Central

ERP systems

Job description

Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)

About the Role

An exciting opportunity has arisen for a highly organised and detail-oriented Sales Order Processing Officer to join a well-established international business based in the Uxbridge area.

This position would suit an individual with previous experience in sales order processing, order management or customer service administration who thrives in a busy, fast-paced environment.

Working as part of a collaborative team, you will be responsible for managing customer orders from initial processing through to delivery, ensuring accuracy, efficiency and excellent customer service throughout.

Key Responsibilities

• Process and manage daily customer sales orders, ensuring accuracy and timely completion.
• Monitor outstanding orders, back orders and stock availability.
• Liaise with customers regarding order updates, delivery schedules and product availability.
• Coordinate with warehouse teams, suppliers and internal departments to resolve stock and delivery queries.
• Prepare order confirmations, invoices and relevant shipping documentation.
• Track shipments and proactively communicate delivery delays or changes.
• Maintain accurate customer records, databases and internal reports.
• Support stock allocation, inventory management and order fulfilment.
• Assist with billing, auditing and general administrative duties.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.

Skills and Experience Required

• Previous experience in sales order processing, order management or a similar administrative position.
• Excellent attention to detail with a high level of accuracy.
• Strong organisational skills and the ability to manage multiple priorities.
• Confident communication skills, both written and verbal.
• A customer-focused approach with excellent problem-solving abilities.
• Good numerical and analytical skills.
• Strong Microsoft Excel skills are essential.
• Confidence working with Microsoft Office and business management systems.
• A proactive attitude and the ability to work both independently and as part of a team.
• Experience using Microsoft Dynamics 365 Business Central or a similar ERP system.
• Knowledge of Incoterms and shipping documentation.
• Experience within a logistics, distribution, stock management or supply chain environment.

What's on Offer?

• Competitive salary of £27,000 – £30,000 per annum.
• 35-hour working week, Monday to Friday.
• Opportunity to work within an established international organisation.
• A varied and engaging position with exposure to different business functions.
• A collaborative, team-oriented working environment.