Sales Administrator

Forrest Recruitment Ltd.; Rishton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days holiday + Bank Holidays

Free parking

Pension scheme

Cycle to work scheme

Staff long service awards

Employee discount

On site canteen

Medicash plan

Birthday vouchers

Occupational health support

Job summary

Forrest Recruitment Ltd on behalf of a global manufacturing client seeks a Customer Service Advisor to own the order process from quote to delivery in an open-plan UK office. You will handle inquiries via email and Teams, use SAP to process orders, and coordinate with Logistics to ensure on-time deliveries.

There is a strong focus on upselling and cross-selling to maximise revenue, while maintaining high customer satisfaction.

Qualifications

• Experience in customer service or order handling in a manufacturing environment.
• Proficient with SAP and order management from quotation to delivery.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer enquiries via email and Teams.
• Prepare quotations and send product samples.
• Process sales orders using SAP and a bespoke system.
• Manage customer communications throughout the order process.
• Check stock levels, order stock and manage lead times.
• Work with Logistics to track deliveries and keep order dates.
• Handle complaints and returns through to resolution.
• Investigate courier delivery issues and log in Excel.
• Own a set customer base and be the first point of contact.
• Maximise upsell and cross-sell opportunities to increase sales.
• Uphold customer service standards and ensure callbacks.

Skills

Customer focus

Upselling

Cross-selling

Communication

Order processing

Team collaboration

Tools

SAP

Microsoft Teams

Excel

Job description

Our client is a global organisation who supply high end commercial products to businesses Worldwide. They have 4 UK offices and are recruiting for a customer-focused team player to join the business due to continued expansion. Working in a modern, open plan office in a team of 5, the responsibility of the Customer Service Advisor is to manage the customer order process, communicate effectively with customers to ensure a seamless experience and maximise revenue via upselling.

Reporting into the Head of Customer Service, duties will include:

• Handling customer enquiries via email and Microsoft Teams
• Preparing customer quotations and sending out product samples
• Processing sales orders using SAP and a bespoke system
• Managing customer communication and expectations throughout the order process
• Checking stock levels, ordering stock and managing lead times
• Working closely with the Logistics team to organise/track deliveries and ensuring that order dates are maintained on the system
• Managing customer complaints and returns effectively – handling issues through to resolution
• Investigating delivery issues with couriers and recording on Excel
• Managing own set customer base and acting as first point of contact
• Maximising opportunities to upsell and cross sell products to increase sales
• Ensuring customer service standards are upheld and that customer callbacks are completed to ensure satisfaction

Working Hours:

• 8am-5pm – Monday to Thursday (45 mins lunch)
• 37.5 hours per week

***Amazing Company Benefits***

• 26 days holiday plus Bank Holidays
• free parking
• pension scheme
• cycle to work scheme
• staff long service awards
• employee discount
• on site canteen
• Medicash plan
• birthday vouchers
• occupational health support!

This is an exciting opportunity to join a longstanding business with over 150 years of successful trading history, who put their customers at the heart of everything they do. We are keen to hear from motivated and customer-focused individuals who are capable of playing a key role in delivering a professional and efficient order-to-delivery service. The role would suit someone from a manufacturing background who is accustomed to taking responsibility of managing the order process and customer journey from start to finish.