Sales Order Administrator

Polytec Personnel Ltd; Saffron Walden; On-site; GBP 27,000 - 33,000; Full time

Job summary

Polytec Personnel Ltd. is seeking a Sales Order Administrator for a permanent role in Saffron Walden. The position offers a salary up to £30k with flexible hours from Monday to Friday. The role combines customer service with order processing and general administrative support.

Responsibilities include handling enquiries via phone/email/chat, processing orders, preparing quotes, and supporting the UK Technical Sales team. Strong MS Office and CRM experience are important.

Qualifications

• Previous customer service experience is essential.
• Proficient with Microsoft Word, Excel and Outlook.
• Experience with order processing systems (Oracle NetSuite or SAP).
• Experience with CRM or database systems (Salesforce is advantageous).
• Strong written and verbal communication and attention to detail.
• Ability to prioritise workload and work independently or in a team.
• Proactive attitude and willingness to improve processes.

Responsibilities

• Respond to customer enquiries by phone, email, and live chat.
• Process purchase orders using CRM and order systems.
• Prepare quotations and maintain customer records.
• Support UK Technical Sales and international teams.
• Coordinate shipments with customers and distributors.
• Monitor back orders with Supply Chain to resolve issues.
• Record feedback and contribute to regular reporting.
• Provide general office support and prepare meeting spaces.
• Assist with internal meetings and events, including catering.
• Provide admin support to other departments as required.

Skills

Customer service

Order processing

Microsoft Office

CRM experience

Communication

Attention to detail

Team player

Tools

Oracle NetSuite

SAP

Salesforce

Job description

Location: Saffron Walden

Type: Permanent

Hours: Monday - Friday, 9am - 5.30pm but can be flexible

Salary: Up to £30k per annum dependent on experience

Job Reference: 36361

Polytec are looking for a Sales Order Administrator to join our Saffron Walden based client. The successful candidate will be responsible for providing excellent support to customers and internal colleagues. This varied role combines customer service and order processing with general office and administrative support duties.

Responsibilities

• Respond to customer enquiries via telephone, email and live chat
• Process and acknowledge purchase orders using CRM and order processing systems
• Prepare customer quotations and maintain accurate customer records
• Support the UK Technical Sales team and international sales representatives
• Liaise with customers and distributors to coordinate shipments and provide delivery updates
• Monitor back orders and work closely with the Supply Chain team to resolve any issues
• Record customer feedback and contribute to regular reporting
• Provide general office support, including welcoming visitors and preparing meeting rooms
• Assist with organising internal meetings and events, including catering and room preparation
• Provide administrative support to other departments as required

Requirements

• Previous customer service experience is essential
• Confident using Microsoft Office, particularly Word, Excel and Outlook
• Experience with order processing systems such as Oracle NetSuite, SAP or similar
• Experience using CRM or database systems, such as Salesforce, is advantageous
• Strong written and verbal communication skills, with the ability to build positive working relationships
• Excellent organisational skills and attention to detail
• A proactive, positive attitude with a willingness to suggest improvements
• The ability to prioritise a varied workload and work both independently and as part of a team
• A reliable, practical approach to problem-solving and completing tasks