Sales Order Processing Officer

Parkside; Uxbridge; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid working after probation

Office-based during probation

35-hour working week

Job summary

Parkside in Uxbridge is seeking a meticulous Sales Order Processing Officer to manage daily customer orders and ensure smooth fulfilment. You will work closely with customers, warehouse teams, suppliers and internal departments to provide accurate order updates and documentation.

The role requires strong Excel skills, attention to detail and good communication. Hybrid working is available after probation, with a 35-hour week and an office-based start.

Qualifications

• Experience in sales order processing, order management or similar administrative role.
• Excellent attention to detail and high accuracy.
• Strong organisational and time management skills.
• Confident written and verbal communication.

Responsibilities

• Process daily customer sales orders accurately and efficiently.
• Monitor outstanding orders, back orders and stock availability.
• Liaise with customers regarding updates, delivery schedules and product availability.
• Coordinate with warehouse teams, suppliers and internal departments to resolve stock and delivery queries.
• Prepare order confirmations, invoices and shipping documentation.
• Track shipments and communicate delivery updates or delays.
• Maintain accurate customer records and internal reports.
• Support inventory management, stock allocation and order fulfilment.
• Assist with billing and general administrative tasks.
• Collaborate with colleagues to ensure excellent customer service and operational efficiency.

Skills

Sales order processing

Order management

Customer service

Microsoft Excel

Attention to detail

Time management

Communication

Tools

Microsoft Excel

ERP systems

Job description

Sales Order Processing Officer

Location: Uxbridge, West London

Salary: £27,000 – £30,000 per annum

Working Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)

Working Pattern: Office-based during probation, with hybrid working available following successful completion

About the Role

We are currently recruiting for a highly organised and detail-oriented Sales Order Processing Officer to join a well-established international organisation based in the Uxbridge area.

This is an excellent opportunity for someone with experience in sales order processing, order management or customer service administration who enjoys working in a busy, fast-paced environment.

You will play a key role in ensuring customer orders are processed accurately and efficiently, working closely with customers, suppliers, warehouse teams and internal departments to ensure a smooth order fulfilment process.

Key Responsibilities

• Process and manage daily customer sales orders accurately and efficiently.
• Monitor outstanding orders, back orders and stock availability.
• Liaise with customers regarding order updates, delivery schedules and product availability.
• Coordinate with warehouse teams, suppliers and internal departments to resolve stock and delivery queries.
• Prepare order confirmations, invoices and shipping documentation.
• Track shipments and proactively communicate delivery updates or delays.
• Maintain accurate customer records, databases and internal reports.
• Support inventory management, stock allocation and order fulfilment.
• Assist with billing, auditing and general administrative tasks.
• Work collaboratively with colleagues to ensure excellent customer service and operational efficiency.

Skills and Experience Required

• Previous experience in sales order processing, order management or a similar administrative role.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational and time management skills.
• Confident written and verbal communication skills.
• A customer-focused approach with strong problem-solving abilities.
• Good numerical and analytical skills.
• Strong Microsoft Excel skills are essential.
• Confidence using Microsoft Office and business management systems.
• A proactive attitude and the ability to manage competing priorities.

Desirable but not essential:

• Experience using Microsoft Dynamics 365 Business Central or a similar ERP system.
• Knowledge of Incoterms and shipping documentation.
• Previous experience in logistics, distribution, stock management or supply chain operations.

What's on Offer?

• Competitive salary of £27,000 – £30,000 per annum.
• 35-hour working week, Monday to Friday.
• Hybrid working available following successful completion of the probation period.
• Opportunity to join an established international organisation.
• A varied position with exposure to different business functions.
• A collaborative and supportive working environment