Sales Order & Customer Support Specialist (Flexible Hours)

Polytec Personnel Ltd; Essex; On-site; GBP 27,000 - 33,000; Full time

Job summary

Polytec Personnel Ltd on behalf of a Saffron Walden client is seeking a Sales Order Administrator to provide proactive order processing and customer support. You will handle enquiries, process purchase orders, and maintain records in the CRM and ERP systems.

The role blends customer service with logistics coordination to ensure timely deliveries and accurate invoicing. Based in Saffron Walden, the permanent, full-time position offers a salary up to £30,000 dependent on experience and a

Qualifications

• Previous customer service experience essential.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with order processing systems (Oracle NetSuite, SAP).
• Experience with CRM systems (Salesforce) is advantageous.
• Strong written and verbal communication; good attention to detail.
• Able to prioritise workload; work independently or in a team.

Responsibilities

• Respond to customer enquiries via telephone, email and live chat.
• Process and acknowledge purchase orders using CRM and order processing systems.
• Prepare customer quotations and maintain accurate customer records.
• Support the UK Technical Sales team and international sales representatives.
• Liaise with customers and distributors to coordinate shipments and provide delivery updates.
• Monitor back orders and work with Supply Chain to resolve issues.
• Record customer feedback and contribute to regular reporting.
• Provide general office support, including welcoming visitors and preparing meeting rooms.
• Assist with organising internal meetings and events, including catering and room preparation.
• Provide administrative support to other departments as required.

Skills

Customer service

Communication

Organisational skills

Teamwork

Problem solving

Microsoft Office

Tools

Oracle NetSuite

SAP

Salesforce

Word

Excel

Outlook

Job description

Polytec Personnel Ltd on behalf of a Saffron Walden client is seeking a Sales Order Administrator to provide proactive order processing and customer support. You will handle enquiries, process purchase orders, and maintain records in the CRM and ERP systems.

The role blends customer service with logistics coordination to ensure timely deliveries and accurate invoicing. Based in Saffron Walden, the permanent, full-time position offers a salary up to £30,000 dependent on experience and a