Sales Order Specialist — Flexible Hours

Polytec Personnel Ltd; Saffron Walden; On-site; GBP 27,000 - 33,000; Full time

Job summary

Polytec Personnel Ltd. is seeking a Sales Order Administrator for a permanent role in Saffron Walden. The position offers a salary up to £30k with flexible hours from Monday to Friday. The role combines customer service with order processing and general administrative support.

Responsibilities include handling enquiries via phone/email/chat, processing orders, preparing quotes, and supporting the UK Technical Sales team. Strong MS Office and CRM experience are important.

Qualifications

• Previous customer service experience is essential.
• Proficient with Microsoft Word, Excel and Outlook.
• Experience with order processing systems (Oracle NetSuite or SAP).
• Experience with CRM or database systems (Salesforce is advantageous).
• Strong written and verbal communication and attention to detail.
• Ability to prioritise workload and work independently or in a team.
• Proactive attitude and willingness to improve processes.

Responsibilities

• Respond to customer enquiries by phone, email, and live chat.
• Process purchase orders using CRM and order systems.
• Prepare quotations and maintain customer records.
• Support UK Technical Sales and international teams.
• Coordinate shipments with customers and distributors.
• Monitor back orders with Supply Chain to resolve issues.
• Record feedback and contribute to regular reporting.
• Provide general office support and prepare meeting spaces.
• Assist with internal meetings and events, including catering.
• Provide admin support to other departments as required.

Skills

Customer service

Order processing

Microsoft Office

CRM experience

Communication

Attention to detail

Team player

Tools

Oracle NetSuite

SAP

Salesforce

Job description

Polytec Personnel Ltd. is seeking a Sales Order Administrator for a permanent role in Saffron Walden. The position offers a salary up to £30k with flexible hours from Monday to Friday. The role combines customer service with order processing and general administrative support.

Responsibilities include handling enquiries via phone/email/chat, processing orders, preparing quotes, and supporting the UK Technical Sales team. Strong MS Office and CRM experience are important.