Sales Order Administrator

Polytec Personnel Ltd; Essex; On-site; GBP 27,000 - 33,000; Full time

Job summary

Polytec Personnel Ltd on behalf of a Saffron Walden client is seeking a Sales Order Administrator to provide proactive order processing and customer support. You will handle enquiries, process purchase orders, and maintain records in the CRM and ERP systems.

The role blends customer service with logistics coordination to ensure timely deliveries and accurate invoicing. Based in Saffron Walden, the permanent, full-time position offers a salary up to £30,000 dependent on experience and a

Qualifications

• Previous customer service experience essential.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with order processing systems (Oracle NetSuite, SAP).
• Experience with CRM systems (Salesforce) is advantageous.
• Strong written and verbal communication; good attention to detail.
• Able to prioritise workload; work independently or in a team.

Responsibilities

• Respond to customer enquiries via telephone, email and live chat.
• Process and acknowledge purchase orders using CRM and order processing systems.
• Prepare customer quotations and maintain accurate customer records.
• Support the UK Technical Sales team and international sales representatives.
• Liaise with customers and distributors to coordinate shipments and provide delivery updates.
• Monitor back orders and work with Supply Chain to resolve issues.
• Record customer feedback and contribute to regular reporting.
• Provide general office support, including welcoming visitors and preparing meeting rooms.
• Assist with organising internal meetings and events, including catering and room preparation.
• Provide administrative support to other departments as required.

Skills

Customer service

Communication

Organisational skills

Teamwork

Problem solving

Microsoft Office

Tools

Oracle NetSuite

SAP

Salesforce

Word

Excel

Outlook

Job description

Location: Saffron Walden

Type: Permanent

Hours: Monday - Friday, 9am - 5.30pm but can be flexible

Salary: Up to £30k per annum dependent on experience

Job Reference: 36361

Polytec are looking for a Sales Order Administrator to join our Saffron Walden based client. The successful candidate will be responsible for providing excellent support to customers and internal colleagues. This varied role combines customer service and order processing with general office and administrative support duties.

Responsibilities

• Respond to customer enquiries via telephone, email and live chat
• Process and acknowledge purchase orders using CRM and order processing systems
• Prepare customer quotations and maintain accurate customer records
• Support the UK Technical Sales team and international sales representatives
• Liaise with customers and distributors to coordinate shipments and provide delivery updates
• Monitor back orders and work closely with the Supply Chain team to resolve any issues
• Record customer feedback and contribute to regular reporting
• Provide general office support, including welcoming visitors and preparing meeting rooms
• Assist with organising internal meetings and events, including catering and room preparation
• Provide administrative support to other departments as required

Requirements

• Previous customer service experience is essential
• Confident using Microsoft Office, particularly Word, Excel and Outlook
• Experience with order processing systems such as Oracle NetSuite, SAP or similar
• Experience using CRM or database systems, such as Salesforce, is advantageous
• Strong written and verbal communication skills, with the ability to build positive working relationships
• Excellent organisational skills and attention to detail
• A proactive, positive attitude with a willingness to suggest improvements
• The ability to prioritise a varied workload and work both independently and as part of a team
• A reliable, practical approach to problem-solving and completing tasks