Customer Service Administrator

Polytec Personnel Ltd; Saffron Walden; On-site; GBP 27,000 - 33,000; Full time

Job summary

Polytec Personnel Ltd in Saffron Walden is seeking a Customer Service Administrator to join a busy, client-focused team. You will balance customer support with order processing, providing accurate information and timely responses while maintaining professional relationships across internal departments.

The role is permanent, Monday to Friday, 9am–5:30pm with some flexibility. You will use CRM and ERP systems to process orders and support the UK technical sales team as needed, ensuring smooth

Qualifications

• Previous customer service experience is essential.
• Proficient with Microsoft Office, particularly Word, Excel and Outlook.
• Experience with order processing systems such as Oracle NetSuite, SAP or similar.
• Experience using CRM or database systems, such as Salesforce, is advantageous.
• Strong written and verbal communication skills, with the ability to build positive working relationships.
• Excellent organisational skills and attention to detail.
• A proactive, positive attitude with a willingness to suggest improvements.
• The ability to prioritise a varied workload and work both independently and as part of a team.
• A reliable, practical approach to problem-solving and completing tasks.

Responsibilities

• Respond to customer enquiries via telephone, email and live chat.
• Process and acknowledge purchase orders using CRM and order processing systems.
• Prepare customer quotations and maintain accurate customer records.
• Support the UK Technical Sales team and international sales representatives.
• Liaise with customers and distributors to coordinate shipments and provide delivery updates.
• Monitor back orders and work closely with the Supply Chain team to resolve issues.
• Record customer feedback and contribute to regular reporting.
• Provide general office support, including welcoming visitors and preparing meeting rooms.
• Assist with organising internal meetings and events, including catering and room preparation.
• Provide administrative support to other departments as required.

Skills

Microsoft Office

Word

Excel

Outlook

Salesforce

NetSuite

CRM systems

Communication

Organisation

Tools

Oracle NetSuite

Salesforce

SAP

Job description

Location: Saffron Walden

Type: Permanent

Hours: Monday - Friday, 9am - 5.30pm but can be flexible

Salary: Up to £30k per annum dependent on experience

Job Reference: 36361

Polytec are looking for a Customer Service Administrator to join our Saffron Walden based client. The successful candidate will be responsible for providing excellent support to customers and internal colleagues. This varied role combines customer service and order processing with general office and administrative support duties.

Responsibilities

• Respond to customer enquiries via telephone, email and live chat
• Process and acknowledge purchase orders using CRM and order processing systems
• Prepare customer quotations and maintain accurate customer records
• Support the UK Technical Sales team and international sales representatives
• Liaise with customers and distributors to coordinate shipments and provide delivery updates
• Monitor back orders and work closely with the Supply Chain team to resolve any issues
• Record customer feedback and contribute to regular reporting
• Provide general office support, including welcoming visitors and preparing meeting rooms
• Assist with organising internal meetings and events, including catering and room preparation
• Provide administrative support to other departments as required

Requirements

• Previous customer service experience is essential
• Confident using Microsoft Office, particularly Word, Excel and Outlook
• Experience with order processing systems such as Oracle NetSuite, SAP or similar
• Experience using CRM or database systems, such as Salesforce, is advantageous
• Strong written and verbal communication skills, with the ability to build positive working relationships
• Excellent organisational skills and attention to detail
• A proactive, positive attitude with a willingness to suggest improvements
• The ability to prioritise a varied workload and work both independently and as part of a team
• A reliable, practical approach to problem-solving and completing tasks