Sales Order/Customer Service Adviser

JDR Recruitment; Preston; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

23 days holidays plus bank holidays

Pension Scheme 7% employee contribute

Free Car Parking

Employee programme/vouchers

BONUS !

Job summary

JDR Recruitment Ltd. is seeking a dedicated Sales/Customer Service Administrator for an onsite role in a manufacturing and distribution company.

You will join a regional office and support the Sales/Customer Service Administration department with order management and customer communications. Candidates should have experience in a customer-focused office role, excellent communication skills, and familiarity with SAP.

Qualifications

• Experience in a customer-focused office role.
• Sales administration experience.
• SAP experience preferred.
• Excellent communication and English skills.
• Able to work to deadlines and stay organized.

Responsibilities

• Manage all aspects of the customer order from enquiry to delivery.
• Prepare customer quotations and record interactions accurately.
• Process incoming orders and update system with quotes, orders and deliveries.
• Handle order queries from customers, suppliers and colleagues to final resolution.
• Manage debit/credit notes and handle complaints & returns effectively.
• Update customers on product changes, delays and pricing to upsell.
• Liaise with Supply Chain, Credit Control, Sales, Production and Logistics to ensure smooth operations.

Skills

Sales Administration

Customer Service

Data Entry

Good communication

Tools

SAP

Job description

Must have full Right to Work in the UK. This role is based ONSITE (NOT HYBRID)

Previous Experience of working in a Customer focused role within an office administrative office

Monday - Friday 37.5 Hours a week

This manufacturing and distribution company are looking for a new team member to join their busy Sales/Customer Service Administration department. This is a fantastic opportunity to work in a regional office of this busy area of the business.

You must have excellent communication skills along with previous customer service experience.

What you will be doing:

Order Management: Ensure all aspects of the Customer's order are managed

• Ensure that all pre sales and stock enquiries from Customers are handled
• Prepare customer quotations, record accurately
• Process all incoming orders onto the system (deal with all enquires, quotes, order processing and delivery.
• Manage to successful conclusion all order queries from Customers, suppliers and internal colleagues
• Manage the Debit/Credit Note process
• Manage any customer Complaints & Returns effectively and efficiently
• Ensure order dates are managed on the system in accordance with rules
• Manage proforma invoice and account status communication with Customers
• Objection handle, deal with complaints through to successful completion
• Manage the customers by staying in contact, making outbound update calls and build relationship
• Update on product changes, availability, delays in delivery or production issues as well as update on special pricing deals to upsell products enhancing sales
• Ensure all processes are followed
• Liaise with all departments across the business - Supply Chain, Credit Control, Sales, Production, Logistics etc
• Use SAP and get involved in testing and updates to the system

Skills and Knowledge:

• Sales Administration experience
• Customer Service
• Good keyboard skills, Data Entry - ideally SAP experience
• Organised administration
• Be able to remain calm and committed
• Working to deadlines with attention to details
• Good communication skills at all levels
• Good English Written and Oral Skills

In return the company offer :

• 23 days holidays plus bank holidays
• Pension Scheme 7% employee contribution
• Free Car Parking
• Employee programme/vouchers
• BONUS !

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.