Customer Service/Sales Administration Clerk

JDR Recruitment; Preston; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension Scheme

Free Car Parking

Staff discounts

Health scheme

23 days holidays + BH

Job summary

JDR Recruitment is seeking a Customer Service/Sales administrator for a regional office of a national UK company. The role is onsite in the Preston area, Monday to Friday, 8:30–17:00, and requires full right to work in the UK.

You will work across customer, logistics and finance teams to provide the best possible service. Key duties include processing orders, updating records, advising on product availability and deliveries, and liaising with logistics and the operations manager to resolve

Qualifications

• Sales Administration experience
• Customer Service experience
• Good keyboard skills and data entry
• Organised administration skills
• Calm under pressure and committed to duties
• Able to meet deadlines
• Attention to detail
• Good communication at all levels
• Strong written and spoken English
• Team oriented attitude

Responsibilities

• Process customer orders on internal systems
• Update records and customer data
• Advise customers on product availability and deliveries
• Deal with discrepancies and resolve issues
• Problem solve and liaise with logistics/transport
• Input order/invoice data accurately
• Discuss delivery issues with drivers
• Regularly update the operations manager
• Contribute to delivering excellent service

Skills

Sales Administration

Customer Service

Data Entry

Organised administration

Deadline driven

Attention to detail

Communication at all levels

Written and oral English

Team player

Job description

Must have full Right to Work in the UK. This role is based ONSITE (NOT HYBRID)

Previous Experience of working in a Customer focused role within an office administrative office

Monday - Friday 8.30 - 5.00

Our client is looking for a Customer Service/Sales administrator to work in their small but expanding office. This is a regional office of a national UK wide company.

You will be working in the team who supply support the sales and customer function for this area of the business.

Able to communicate at all levels you will be the interface between the customer and logistics departments are well as working closely with the finance team and wider teams.

What you will be doing:

• Processing customer orders on the internal systems
• Updating records
• Advising customers on product availability and updating them on deliveries
• Dealing with discrepancies
• Problem solving
• Liaising with logistics/transport
• Inputting data in relation to orders/invoices
• Discussing issues re deliveries/product issues in relation to drivers
• Liaising and updating the operations mgr regularly
• Play a key part in the team to delivery the best possible service

Skills and Knowledge:

• Sales Administration experience
• Customer Service
• Good keyboard skills, Data Entry
• Organised administration
• Be able to remain calm and committed
• Working to deadlines
• Attention to detail
• Good communication skills at all levels
• Good English Written and Oral Skills
• Team Player

In return the company offer :

• 23 days holidays plus bank holidays
• Pension Scheme
• Free Car Parking
• Staff discounts, health scheme

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.