Sales Operations Support Specialist

Oracle Car Finance; Knaresborough; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Commission structure

32 days annual leave (including bank)

Wellbeing budget

In-house training & development

Regular team socials and recognition

Job summary

Oracle Car Finance is seeking a proactive Sales Support professional to join the Operations Team at the Knaresborough office. This full-time, permanent role runs Monday–Friday with Saturdays pro rata, placing you at the heart of the process from finance approval to delivery and payout.

You will work closely with Account Managers, lenders, dealerships and customers, using our CRM to drive deals forward while delivering an exceptional customer experience within FCA guidelines.

Qualifications

• Experience delivering customer-focused service in a fast-paced environment.
• Ability to coordinate multiple live deals with accuracy and speed.
• Strong communication skills for customers, lenders and dealerships.
• Familiarity with FCA regulations and compliant guidance.

Responsibilities

• Drive deals from approval to payout with speed and accuracy.
• Own multiple live cases in the CRM with attention to detail.
• Coordinate customers, lenders and dealerships to meet delivery deadlines.
• Keep customers informed, confident and engaged throughout the journey.
• Provide clear, compliant guidance in line with FCA regulations.

Skills

Customer service

Deal coordination

Phone communications

Multitasking

Teamwork

Tools

CRM software

Job description

More and more customers are choosing smarter, more flexible ways to fund their next vehicle — and as the UK’s No.1 Car Finance Provider, Oracle Car Finance is right at the centre of that change. We help thousands of customers secure bespoke finance solutions every year, making a complex process feel effortless.

Off the back of record‑breaking results and continued growth, we’re expanding our team and looking for our next Team Member to join our Sales Support Operations Team.

If you thrive in a fast‑moving environment, love driving deals forward, and want to be rewarded with a strong commission structure and an unbeatable team culture — we’d love to hear from you.

About the role

This is a full‑time, permanent role based at our Knaresborough office (Monday–Friday, normal office hours, with Saturdays on a pro rata basis).

This is not a traditional admin role. You’ll be at the heart of our operation — owning the journey from finance approval through to vehicle delivery, keeping momentum high and ensuring deals cross the line smoothly and on time.

You’ll work closely with Account Managers, lenders, dealerships and customers, using our CRM to proactively drive each deal through to payout while delivering an exceptional customer experience.

What you’ll be doing

• Driving deals from approval to payout, keeping pace high and momentum strong
• Owning multiple live cases through our CRM with speed, accuracy and attention to detail
• Coordinating customers, lenders, dealerships and third parties to hit delivery deadlines
• Keeping customers informed, confident and engaged throughout the journey
• Removing blockers quickly and problem‑solving to keep deals moving
• Building trusted customer relationships that protect our 5‑star Trustpilot reputation
• Delivering clear, compliant guidance in line with FCA regulations
• Supporting inbound calls when required and routing enquiries efficiently

About You

• Highly driven, energetic and thrives in a fast‑paced, operational environment (We welcome candidates with transferable skills from hospitality backgrounds.)
• Tenacious, organised and motivated by seeing deals through to completion
• Confident on the phone and comfortable taking ownership of customer conversations
• A strong multitasker who enjoys managing volume without losing attention to detail
• Competitive, but team‑focused — you win together
• Positive, resilient and brings great energy to a fun, sociable workplace

What’s in it for you

• Competitive salary plus a fantastic commission structure
• 32 days annual leave (including bank holidays), increasing with service
• Monthly wellbeing budget for health, wellbeing and team‑building activities
• Ongoing training and development with our in‑house Trainer
• Regular team socials, awards, celebrations and recognition

And with our growth plans—there’s plenty more to come!