Sales Operations Lead: GTM Strategy & AI-Driven Growth

Amazon Inc.

Greater London

On-site

GBP 90,000 - 130,000

Full time

14 days+

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Job summary

Amazon is seeking a Sales Operations Lead to drive data-driven decision-making and operational excellence for the WWSO organization, focusing on GenAIML pillars in the EMEA region. You will collaborate with leadership to enhance sales processes, metrics, and technology support, boosting revenue growth and customer acquisition.

The role emphasizes forecasting, quota management, and AI-powered tools to improve seller productivity in a fast-growing, tech-enabled environment.

Qualifications

5+ years of sales operations or equivalent experience
Experience working in a sales organization and with sales data, processes, policies, etc.
Experience in a high-growth, technology company
Experience in finance, business management and sales operations

Responsibilities

Implement and maintain standardized sales processes, metrics, and KPI definitions including sales territories, quotas, and goal cascades to support operational effectiveness
Manage pipeline qualification, attribution, and data quality to ensure accurate financial reporting, forecasting, and timely resolution of escalations
Support AI-human collaboration in the sales process by managing and optimising AI sales intelligence tools, automated workflows, and customer/partner interaction systems to improve seller efficiency
Conduct sales performance analysis on win/loss data, conversion rates, goal attainment, and forecast accuracy to identify potential risks and opportunities
Prepare and drive regular business reviews with insights on pipeline health, performance trends, and operational efficiency
Drive cross-functional projects, escalations, and gap-to-green initiatives to resolution, while contributing to sales tools training and adoption to improve utilisation and productivity