Sales Operations and Customer Service Executive - Amazon

TRP Recruitment Limited; Essex; Sur place; GBP 26 000 - 36 000; Plein temps

Résumé du poste

TRP Recruitment Limited is seeking a Sales Operations and Customer Service Executive focused on Amazon for its Southend office. The role links customers, factories, warehouses and the sales team to keep orders moving from confirmation to delivery.

Experience with Amazon Vendor Central, ERP systems and strong IT skills are essential. You will support reporting, data accuracy and efficient order processing across multiple brands.

Qualifications

• Must have experience with Amazon Vendor Central and multiple brands.
• Familiarity with ERP systems and data maintenance tasks.
• Proficiency in Excel, Word and PowerPoint for reporting.
• Strong attention to detail and accurate data handling.
• Self-motivated, able to manage workload and work well in a team.

Responsabilités

• Manage Amazon product, pricing, orders and deliveries across brands.
• Coordinate with logistics and warehouses to ensure timely shipments.
• Send order confirmations, resolve queries and provide data on status.
• Upload and maintain styles and orders in the ERP system.
• Provide reporting and assist sales and operations during peak periods.

Connaissances

Amazon experience

Vendor Central

ERP system

Excel

Attention to detail

Time management

Communication skills

Self-motivated

Team player

Outils

STYLEman V11

Description du poste

Sales Operations and Customer Service Executive - Amazon

We're recruiting on behalf of a Group Company with a portfolio of reputable global brands, which is looking for a Customer Service and Operations Executive to join its Southend office. This role will focus mainly on Amazon, across several of the group's brands, managing product, pricing, orders and deliveries through Amazon Vendor Central and the company's own ERP system. You'll be the link between customers, factories, warehouses and the sales team, keeping orders moving smoothly from confirmation through to delivery. If you're organised, detail-focused and thrive in a fast-paced environment, this is a great opportunity with an immediate start.

Main responsibilities will include:

• Managing product, pricing, orders, ASNs and delivery schedules for Amazon across several brands, using Amazon Vendor Central and the company ERP system (STYLEman V11)
• Sending sales order confirmations to customers, resolving order queries, advising on order status and delivery delays, and providing customers with requested data
• Uploading and maintaining styles and sales orders in the ERP system, including regular housekeeping to keep data accurate and up to date
• Coordinating with logistics teams and warehouses to ensure timely shipments and deliveries, monitoring delivery schedules, processing customer booking forms and updating customers on any delays or issues
• Providing barcodes and packing instructions to factories, and working with factories and shipping departments on salesman samples
• Processing stock into inventory, allocating orders, and raising picking tickets and invoices
• Sending weekly order books to customers, chasing them for bookings, maintaining customer databases and portals where appropriate, and addressing queries from credit control and finance
• Providing accurate and efficient reporting throughout each sales season, supporting the Operations and sales teams with ad-hoc tasks relating to sales and purchase orders, and covering sickness and holiday leave within the customer service and operations department

Experience and skills required:

• MUST HAVE EXPERIENCE WOR
• Experience working with Amazon (predominantly, though not exclusively, across several brands), using Vendor Central and an ERP system
• Ideally has worked with well-known retailers such as Next, Debenhams and JD Sports
• Self-motivated, able to manage their own workload and a good team player
• Highly competent IT skills (Outlook, Excel, Word and PowerPoint), and able to pick up the company ERP system quickly
• Excellent attention to detail in a fast-paced environment
• Strong time management and communication skills
• A proactive work ethic, a willingness to learn, and a solution-oriented, self-starting approach