Sales Operations And Customer Service Executive

SUCCESS TALENT; Greater London; On-site; GBP 32,000 - 39,000; Full time

Job summary

SUCCESS TALENT in London is seeking a Sales Operations & Customer Service Executive to streamline distributor orders and enhance customer experience. You will own order management, pricing alignment, and cross-team coordination to ensure smooth end-to-end processing.

The role emphasizes accuracy, data handling, and proactive problem solving within Sales, Logistics, and Warehousing, with focus on KPIs for fulfilment and customer satisfaction.

Qualifications

• Experience working with distributors.
• 1-2 years' general office experience with measurable success.
• Strong Excel/MS Office skills and confidence handling data.

Responsibilities

• Produce and manage orderbooks aligned to customer needs and business targets.
• Enter orders, maintain pricing, part numbers, VAS and customer data with total accuracy.
• Be the go-to problem solver—working with Sales, Logistics, Operations, and Warehousing to keep orders moving end-to-end.
• Analyse orderbooks and flag risks early, keeping customers and sales teams fully informed.
• Support allocations, shipping windows, and warehouse communication so deadlines never slip.
• Track KPIs like fulfilment rates, customer satisfaction and delays—and help improve them.
• Support with pricing queries, credits, invoices and terms.

Skills

Distributors

Excel

MS Office

Data handling

Tools

STYLEman

Job description

Sales Operations & Customer Service Executive - Distributors

London | Up to £35,000 | ASAP start | Full-time, permanent

Join a group company with exciting sports, fashion and lifestyle global brands.

Love making things run smoothly? Great with customers and spreadsheets? If you've worked with Distributors and thrive on turning complexity into clarity, this could be your next step.

Now, looking for a sharp, proactive Sales Operations and Customer Service Executive to keep the distributor business running like clockwork. You'll be right at the heart of order management, customer support, and cross-team coordination-making sure every order lands perfectly, every time.

What you'll be doing (and owning)

• Produce and manage orderbooks aligned to customer needs and business targets.
• Enter orders, maintain pricing, part numbers, VAS and customer data with total accuracy.
• Be the go-to problem solver-working with Sales, Logistics, Operations, and Warehousing to keep orders moving end-to-end.
• Analyse orderbooks and flag risks early, keeping customers and sales teams fully informed.
• Support allocations, shipping windows, and warehouse communication so deadlines never slip.
• Track KPIs like fulfilment rates, customer satisfaction and delays-and help improve them.
• Support with pricing queries, credits, invoices and terms.

What we’re looking for

You’re organised, commercial-minded, and genuinely care about delivering brilliant customer experiences.

Essential:

• Experience working with distributors.
• 1-2 years' general office experience with measurable success.
• Strong Excel/MS Office skills and confidence handling data.

Nice to have:

• STYLEman experience (helpful but not essential).
• Training and development supported from day one.