Sales Operations and Customer Service Executive - Hunter

TRP Recruitment Limited; Essex; On-site; GBP 22,000 - 28,000; Full time

Job summary

Hunter in Southend is seeking a Customer Service and Operations Executive to join its team. You will act as the link between customers, factories, warehouses and the sales team to keep orders moving from confirmation to delivery.

The role requires organisation, attention to detail and the ability to thrive in a fast-paced environment, with experience of working with major retailers being advantageous.

Qualifications

• Relevant industry experience is required for the role.
• Experience working with major retailers is advantageous.
• Self-motivated and able to manage own workload.
• Strong IT skills with common MS Office tools and ERP systems.
• Excellent attention to detail in a fast-paced environment.
• Strong time management and communication skills are essential.
• Proactive work ethic and willingness to learn new processes.

Responsibilities

• Send order confirmations and resolve order queries with customers.
• Upload and maintain styles and sales orders in the ERP system.
• Coordinate with logistics and warehouses to ensure timely shipments.
• Provide barcodes and packing instructions to factories and suppliers.
• Process stock, allocate orders, and raise picking tickets and invoices.
• Distribute weekly order books and chase bookings from customers.
• Report on sales activity and address queries from credit control and finance.
• Support sales and operations teams with ad-hoc tasks and cover sickness leave.

Skills

Self-motivated

Team player

Attention to detail

Communication skills

Time management

Proactive work ethic

Tools

Outlook

Excel

Word

PowerPoint

ERP system

Job description

Sales Operations and Customer Service Executive - Hunter

We're recruiting on behalf of a British Heritage Brand - Hunter, who are looking for a Customer Service and Operations Executive to join its Southend office. You'll be the link between customers, factories, warehouses and the sales team, keeping orders moving smoothly from confirmation through to delivery. If you're organised, detail-focused and thrive in a fast-paced environment, ideally with experience working with major retailers, this is a great opportunity with an immediate start.

Main responsibilities will include:

• Sending sales order confirmations to customers, resolving order queries, advising on order status and delivery delays, and providing customers with requested data
• Uploading and maintaining styles and sales orders in the ERP system, including regular housekeeping to keep data accurate and up to date
• Coordinating with logistics teams and warehouses to ensure timely shipments and deliveries, monitoring delivery schedules, processing customer booking forms and updating customers on any delays or issues
• Providing barcodes and packing instructions to factories, and working with factories and shipping departments on salesman samples
• Processing stock into inventory, allocating orders, and raising picking tickets and invoices
• Sending weekly order books to customers, chasing them for bookings, and maintaining customer databases and portals where appropriate
• Addressing queries from credit control and finance, and providing accurate and efficient reporting throughout each sales season
• Supporting the Operations and sales teams with ad-hoc tasks relating to sales and purchase orders, assisting with wider customer order management and sales support, and covering sickness and holiday leave within the customer service and operations department

Person Specifications:

• Relevant industry experience
• Ideally has worked with well-known retailers such as Next, Debenhams and JD Sports
• Self-motivated, able to manage their own workload and a good team player
• Highly competent IT skills (Outlook, Excel, Word and PowerPoint), and able to pick up the company ERP system quickly
• Excellent attention to detail in a fast-paced environment
• Strong time management and communication skills
• A proactive work ethic and a willingness to learn