Sales Operations & Customer Service Executive

SUCCESS TALENT; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

SUCCESS TALENT in London seeks a Sales Operations & Customer Service Executive to keep orders on track across Sales, Logistics and Operations. You’ll solve problems before they arise and build strong relationships with customers, ensuring accurate order entry and timely delivery.

You’ll work hands-on with pricing, part numbers and data, support pricing and invoices, and monitor fulfilment metrics such as accuracy and customer satisfaction. Deadline-driven, detail-oriented, and a team player.

Qualifications

• 2-3 years Sales Operations and Customer Service experience in B2B or Wholesale
• Strong Excel skills – comfortable in a spreadsheet
• ERP system experience (STYLEman a bonus)
• Sharp attention to detail and genuine passion for great customer service
• Excellent written and verbal communication

Responsibilities

• Building orderbooks that reflect what customers actually need in line with business objectives
• Getting hands-on with order entry, pricing, part numbers and VAS data
• Spotting shipping challenges before they become customer complaints and fixing them
• Double-checking orders are accurate before the shipping window opens
• Partnering with the warehouse to keep allocation and dispatch running smoothly
• Tracking the metrics that matter such as fulfilment rates, satisfaction and delays
• Helping customers with pricing, credits, invoices and terms

Skills

Sales Operations

Excel skills

ERP experience

Tools

STYLEman

Job description

Sales Operations & Customer Service Executive

London | £30,000 - £35,000 per annum | Start ASAP

Ready to be the glue that holds the customer experience together?

We're recruiting for a group of well-loved, globally recognised brands, and looking for a Sales Operations & Customer Service Executive to join the London office. If you love keeping orders on track, solving problems before they become issues, and building genuine relationships with customers - this one's for you.

You'll sit at the heart of the action, working across Sales, Logistics and Operations to make sure every order lands exactly where it should, exactly when it should. No two days will look the same, but every day you'll be the person customers and colleagues trust to get it right.

What you'll be doing

• Building orderbooks that reflect what customers actually need in line with business objectives
• Getting hands-on with order entry, pricing, part numbers and VAS data
• Spotting shipping challenges before they become customer complaints and fixing them
• Double-checking orders are accurate before the shipping window opens
• Partnering with the warehouse to keep allocation and dispatch running smoothly
• Tracking the metrics that matter such as fulfilment rates, satisfaction and delays
• Helping customers with pricing, credits, invoices and terms

What you'll bring

• 2-3 years Sales Operations and Customer Service experience gained within B2B or Wholesale
• Strong Excel skills - you're comfortable in a spreadsheet
• ERP system experience (STYLEman a bonus, not a must)
• Sharp attention to detail and a genuine passion for great customer service
• Excellent written and verbal communication