Customer Operations Specialist

Nigel Wright Recruitment; Stockton-on-Tees; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading design-led lingerie and apparel brand is looking for a Customer Operations Representative to join their team. The role involves precise order entry, customer query resolution, and providing comprehensive support. Ideal candidates have experience in customer service and strong skills in Microsoft Dynamics 365. This position offers a competitive salary of £25-30k plus benefits, with a remote start and potential office location in Stockton-on-Tees.

Qualifications

• 1–2 years in customer service, order processing, or sales support.
• Experience with Microsoft Dynamics 365 or similar ERP.
• Strong Excel skills including vlookups and formatting.

Responsibilities

• Enter orders into Microsoft Dynamics 365 accurately.
• Prepare invoices and monitor stock availability.
• Respond to customer queries regarding orders.

Skills

Customer service experience

Expertise in Microsoft Dynamics 365

Strong Excel skills

Clear communication in English

Attention to detail

Tools

Microsoft Dynamics 365

Excel

Job description

The Opportunity

Customer Operations Representative

Northeast – Remote Start, Office Nov/Dec – likely Stockton-on-Tees or Middlesborough - TBC

Salary £25-30k + Benefits

We are working with a dynamic, design-led lingerie and apparel brand that blends the agility of a boutique business with the reach of a global manufacturer. With a strong European wholesale presence and a newly established UK operations hub, this is a fantastic opportunity to be part of a growing team that values collaboration, precision and customer focus.

Responsibilities

• Enter orders into Microsoft Dynamics 365 F&O with precision
• Prepare invoices, credit notes, and related documents
• Monitor stock availability and coordinate fulfilment
• Complete delivery templates and onboarding forms for major accounts
• Respond to customer queries regarding orders and shipments
• Liaise with logistics and finance to resolve issues
• Follow workflows for label creation, packing list updates, and order edits
• Maintain accurate product and customer data
• Flag recurring issues to the Customer Success Manager

Qualifications

• 1–2 years in customer service, order processing, or sales support
• Experience with Microsoft Dynamics 365 F&O (or similar ERP)
• Strong Excel skills (vlookups, formatting templates)
• Clear written and verbal communication in English
• Process-oriented with strong attention to detail

Nice-to-Have Experience

• Working with large retailers or marketplaces (e.g. Zalando, AboutYou)
• Exposure to B2B logistics or 3PLs
• Familiarity with label/document automation tools like BarTender

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Supply Chain
• Product Management

Industries

• Online and Mail Order Retail
• Wholesale Import and Export
• Apparel Manufacturing