Sales Office Manager

Compass UK & Ireland; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A hospitality management company in Oxford is seeking a Sales Office Manager to lead the sales team and manage day-to-day operations. This role involves achieving financial targets, managing reservations, and ensuring smooth event operations. The ideal candidate has leadership skills and experience in revenue management. Benefits include healthcare, discounts, and a pension scheme.

Benefits

Healthcare benefits

Pension scheme

Employee Assistance Programme

Travel discounts

Meals on duty

Qualifications

• Strong leadership skills to motivate and lead a sales office team.
• Ability to manage reservations, meetings, and events effectively.
• Experience in financial forecasting and strategy.

Responsibilities

• Motivate & lead the sales office team to achieve financial targets.
• Manage day-to-day operations of reservations and event sales.
• Produce weekly sales forecasts and ensure effective communication.

Skills

Leadership

Effective communication

Diary management

Sales strategy

Revenue management

Team training

Tools

Opera

Job description

Overview

Sales Office Manager – Office Manager – Milton Hill (The Venues Collection), Oxford | Full-Time / Permanent

We are looking to bring on board a Sales Office Manager for Hotel and Events within our lovely Venue, Milton Hill House, a beautiful Georgian manor with 120 bedrooms and 22 function spaces set in Oxfordshire parkland.

Responsibilities

To motivate & lead the sales office team to achieve the financial targets & key performance indicators of the venues & manage the day to day operation of reservations & meetings & events sales.

To operate effective diary management across rooms & meetings and events in order to maximise all yield opportunities.

To ensure that the Sales Office team can deputise effectively in the absence of the Sales Office Manager and cover tasks such as rate management & forecast process. In conjunction with the General Manager, participate & host the weekly or Bi-weekly Sales Strategy meeting in order to discuss & set strategy, ensure conversion & pro-active sales actions are in place to deliver the hotels budget & forecasted revenue performance.

To produce the weekly rooms & events sales forecast and supporting commentary where required, ensuring involvement from Assistant Sales Office Manager in this process in order to deputise in absence of Sales Office Manager.

To participate in the weekly forecast meeting with the General Manager & Financial Controller. To ensure effective communication from the Sales Office department to the operational venue team to ensure the smooth running of events, this includes ensuring BEO's are issued in a timely & correct manner, sleeper forecasts are shared & attendance of one of the team at the weekly BEO meeting.

Ensure hotel revenue procedure are adhered to for No shows, cancellations, contracting, room allocation, upgrades & reservation process in order to maximise revenue opportunities.

To ensure all the reservation & event processes & procedures are completed & operating to TVC standards.

To ensure the Sales Office team follow the accounting procedures regarding corporate credit facilities in line with company polices & procedures & ensure effective deposit procedure is in place.

To oversee the event invoicing process, ensuring all conference bills are produced correctly and in a timely manner. Audit & take positive action to ensure data integrity on all accommodation & event bookings.

Ensure all relevant team members are fully briefed regarding all accommodation & event sales promotions.

Ensure all bookings are being followed up, contracted to TVC standard & updated in Opera. Ensure all denied business in pro-actively secured where possible in another TVC venue if not referred to Lime Venues for the wider Compass opportunity.

To recruit, train and develop new sales team members.

To produce statistical information as required including month end pack, weekly cancelled, denied or refused business.

To attend any communication / operational meetings where appropriate to represent the sales department. To help host events during busy seasonal times where required.

To support the Director of Sales with new business leads and supporting client events where necessary.

Benefits

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme

Job Reference

Job Reference : com / 0209 / 94171001 / 52760365 / SU #Venues Collection

EEO Statement

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!