Sales Office Co-Ordinator

Pure Resourcing Solutions Limited; England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading UK recruitment agency is seeking a Sales Office Co-ordinator in Ipswich. This role involves managing customer relations, processing orders, and supporting a busy sales administration team. Ideal candidates will have strong administrative experience, excellent communication skills, and the ability to work in a fast-paced environment. This position offers a salary of up to £33,700, increasing to £37,000 with bonuses. Hybrid working is available post-probation.

Qualifications

• Previous high level of administration experience ideally within a customer-focused sales office/environment.
• Logistics or transport administration experience is desirable.

Responsibilities

• Manage customer expectations by organizing pricing of materials.
• Problem-solve and seek solutions while controlling workload.
• Prioritize workload and meet department KPI's.
• Monitor stock levels to meet customer requirements.
• Plan and schedule customer deliveries.
• Support other team members to meet departmental needs.
• Handle general administrative duties related to customer service.

Skills

Sound administrative experience

High degree of accuracy

Experienced order processer

Proven organisational abilities

Excellent communication skills

Ability to work in fast-paced environment

Ability to problem solve

Ability to prioritise workload

Job description

Sales Office Co-ordinator

Monday- Friday 9-5pm

Ipswich, Office based (then Hybrid after probation period)

up to £33,700- Depending on experience (£37,000 inc bonus)

Pure are delighted to be working with an industry leading organisation on the outskirts of Ipswich towncentre. This organisation truly values their people, and this is an exciting opportunity to join a busy Sales Administration team where you will add value from the start.

Please apply if you have previous high level of administration experience ideally within a customer focussed sales office/environment. Logistics or transport administration experience would be desirable.

Key Responsibilities

• Manage customer expectations by organising pricing of materials to meet project deadlines, previous experience in processing quotes, sales and purchase orders and invoices in preferred.
• Problem solve and seek solutions is essential as is the ability to control workload with varying demands, whilst applying attention to detail with a diplomatic and pro‑active approach.
• To prioritise workload and manage time to meet department KPI's.
• Checking/monitoring stock levels to meet customer requirements.
• Planning and scheduling customer deliveries to suit project timescales.
• Working as an integral part of a busy team.
• Providing support to other team members to meet the needs of the department/business.
• General administrative duties to support Customer Service related tasks (non‑conformances, credit note requests, returns, Invoice queries).
• Proactive participation in team meetings/workshops to expand knowledge and enhance team performance/development.

Key Experience

• Preparing Project Quotations
• Documents Processing
• Processing Sales and purchase orders
• Preparing/checking customers invoices
• Data validation / attention to detail checking customer purchase orders/project information.
• Extensive Customer focussed communications:
• Proactively managing customer relations with both approved contractors, suppliers and external sales teams.
• Managing inter‑departmental communications relating to project quotes/orders/deliveries/invoicing.
• Co‑ordination of project pricing, deliveries and problem‑solving customer queries.
• Ability to adapt communication style/approach to manage a diverse range of tasks throughout the project process.

Key Skills

• Sound administrative experience
• High degree of accuracy to support data validation/processing
• Experienced order processer
• Proven organisational abilities
• Excellent communication skills (both verbal and written mediums)
• Ability to work successfully within a fast‑paced environment
• Ability to problem solve and seek pro‑active solutions
• Ability to prioritise workload according to varying deadlines