Sales Manager

HSS Hire Ireland; Twickenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hire services provider in the UK seeks a Merchant Branch Manager in Twickenham. The role involves building strong customer connections, overseeing services at a partner's location, and driving sales through exceptional customer service. Candidates must have experience with construction equipment or management in a similar setting, with strong organisational and customer service skills. The position offers competitive benefits including training opportunities and 28 days annual leave.

Benefits

28 days Annual Leave

Training and Development opportunities

Exclusive discounts on equipment rentals

Life assurance

Access to healthcare and wellbeing platforms

Qualifications

• Experience in construction products and equipment or a managerial role.
• Track record of meeting performance targets and prioritising tasks.
• Commitment to continuous development and expanding product knowledge.

Responsibilities

• Oversee the HSS concession, assisting customers with hire needs.
• Build strong customer relationships for repeat business.
• Meet and exceed sales targets consistently with a customer-first approach.

Skills

Customer service

Sales targets

Organisational skills

Adaptability

Construction products knowledge

Job description

HSS: The Hire Service Company, we’re not just about hiring tools, we’re about building high quality connections every time. It all started with one ladder loaned back in 1957 and we have grown into the Blue and Yellow Company for equipment hire across the UK and Ireland.

Now, we’re blending cutting-edge technology with our deep-rooted commitment to service. Our friendly colleagues are focused on creating genuine connections with a human touch and supporting local businesses and communities, one hire at a time.

Explore our benefits:

28 days Annual Leave (including Bank Holidays) plus additional holiday buy scheme. Training, Apprenticeships and Development opportunities, exclusive discounts on equipment rentals, car lease, and retail purchases. You also receive life assurance twice your annual salary and access to healthcare and wellbeing platforms.

Working hours:

Monday - Friday 7:30am to 5pm and Every Saturday 8am to 12pm
(Every 2 Saturday mornings worked, provides a full day off during the week).

The Role of a Merchant Branch Manager

As a Merchant Branch Manager, you’ll build strong, lasting connections with customers by delivering personalised, high‑quality customer service. Working from our concession within our Partner’s merchant, you’ll maximise opportunities with walk‑in customers while building a strong rapport with local customers and businesses in need of reliable hire solutions.

What Does It Take to Succeed as a Merchant Branch Manager?

• Experience of construction products and equipment or a background in a managerial or supervisory role within a similar company.
• A track record of consistently meeting and exceeding performance targets, effectively prioritising tasks, and driving solutions with a customer‑focused approach.
• A commitment to continuous development and expanding product knowledge.
• A dedication to providing outstanding customer service.
• Highly adaptable, self‑motivated, and resourceful in tackling challenges.
• Exceptional organisational skills, with an ability to balance your workload and respond to service demands efficiently.

What Does the Merchant Branch Manager Role Involve?

• Independently oversee the HSS concession within our partnering builder’s merchant, delivering expert assistance to customers for their hire needs while proactively identifying opportunities to upsell and cross‑sell products.
• Build and nurture strong customer relationships to ensure repeat business and long‑term loyalty.
• Consistently meet and exceed sales targets with a customer first approach.

ED&I Promise

We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don’t meet every requirement. If you’re ready to make a positive impact with us, we want to hear from you. Together, let’s build an inclusive space in the building services industry.

We’re incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.