Sales Executive

Artemis Hotels Management Limited; Hinckley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including Bank Holiday

Staff rates for you and family

Meals on duty

Ongoing training and development

Job summary

Sketchley Grange Hotel & Spa is seeking a proactive Sales/Reservations professional to handle incoming enquiries by phone or email, proposing tailored packages and arranging contracts. You will negotiate rates, drive revenue, and present the hotel facilities to prospective clients.

As a team player with a strong service mindset, you will manage diaries, liaise with departments, and ensure timely updates to clients and colleagues.

Qualifications

• Positive attitude and commitment to delivering high levels of customer service.
• Excellent communication skills across phone and email.
• Customer-focused approach with ability to upsell and meet targets.
• Sales-oriented mindset with proactive prospecting.
• Ability to work in a team and adapt to changing priorities.
• Willingness to work flexibly and handle pressure.

Responsibilities

• Handle incoming enquiries by phone or email and send proposals aligned with customer requirements.
• Negotiate and agree on rates according to selling strategies.
• Proactively contribute to revenue growth and business opportunities.
• Meet potential clients to showcase hotel facilities.
• Manage diaries effectively and keep contracts and teams updated.

Skills

Positive attitude

Excellent communication

Customer service focus

Sales minded

Target driven

Team player

Flexibility

Work under pressure

Tools

Delphi system

Job description

Who are we

Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities

The position will involve:

• Deal with incoming enquiries by phone or email and send a proposal in accordance with customer requirements.


• Negotiate and agree on rates according to Selling Strategies


• Pro-actively work as a member of the team, contributing to maximising revenue and generate business


• Meet potential clients to show them the Hotel facilities


• Effective Diary Management


• Send Contracts to clients and keep departments and clients updated in a timely manner


• Work and co-operate with the team and other departments and offer support and assistance when necessary


• Organise and prioritise work to meet deadlines.


• Communicate client’s requirements both verbally and written via Delphi computer system to all departments within the hotel

Key Requirements

Essential:

• Positive attitude and good communication skills


• Commitment to delivering a high level of customer service.


• Creative thinking and be able to think outside of the box.


• Excellent grooming standards


• Flexibility to respond to a range of different work situations.


• Ability to work under pressure and under own initiative.


• Passion for sales and for achieving targets and objectives.

Desirable:

• Previous experience in a similar role although not essential.


• Experience of Delphi or similar.

Benefits

• Competitive salary


• Excellent on-going support, training and development


• 28 days holiday including Bank Holidays per annum


• Stakeholder Pension entitlement


• Discounted hotel room rates for you, your friends and family


• On-going incentives and rewards


• Meals on duty