Spa Sales Team Leader

Uniting Holding; Mawgan Porth; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Permanent contract for 40 hours per week

50% discount on restaurant food during shift

Development and training opportunities

28 days holiday per year

Free use of swimming pool and tennis court

Access to gym

Discounts on services and products

Job summary

A leading hospitality group in Mawgan Porth is seeking a Spa Sales Team Leader to drive spa revenue across their properties. This role involves managing daily operations, supporting the Reservations and Revenue Manager, and making pivotal decisions related to guest services and financial processes. The ideal candidate will have prior experience in a spa sales environment, exceptional communication skills, and a passion for wellness. Opportunities for career advancement and attractive benefits like discounts and holiday perks are offered.

Qualifications

• Previous experience in a spa sales focused environment.
• Ability to understand numbers and influence objectives.
• Strong knowledge and passion for spa and wellbeing.
• Experience in training and onboarding new team members.
• Excellent spoken and written English skills.

Responsibilities

• Support Reservations and Revenue Manager in daily operations.
• Direct team priorities to optimize guest satisfaction.
• Manage daily banking and finance requirements.
• Take decisions on guest complaint resolution.
• Prepare team schedules and manage holidays.

Skills

Spa sales experience

Strong numerical understanding

Team scheduling and management

Excellent communication skills

Flexibility in working hours

Tools

Hotel booking system

Hotel Perfect

Job description

Overview

Spa Sales Team Leader

Responsible for driving Spa revenue for all Red Hotels. Spa reservations “own” any spa break reservations, day spa and treatments further supporting the wider sales team when required. Provides spa operations with support and communication ensuring this is both timely and robust. Although most decisions you will make will be based on our selling strategy at times you will be required to take short/midterm trading decisions based on historical and current trading. The role also ensures a weekly report is issued updating on ongoing spa revenue.

Key responsibilities

• Daily support to the Reservations and Revenue Manager in all areas
• Direct priorities of the team on a daily, weekly and monthly basis
• Takes decisions that ensure swift resolutions for our team and guests whilst ensuring these decisions are appropriate
• Works closely with room reservations to ensure we optimise revenue opportunities and the delivery of guest requirements
• Prepares team scheduling, rotas and holiday requests
• In the absence of the Reservations and Revenue manager will take decisions with support from Room Sales Team Leader and or Head of Commercial
• Manages the daily banking ensuring all finance requirements are achieved
• Is empowered to take decisions on guest complaint resolution

You will need to demonstrate

• Previous experience in a spa sales focused environment
• Has the ability to understand numbers and how to influence these on short/mid/long term objectives
• Flexible in approach
• Can articulate how to drive engagement and delivery through others
• Has a strong knowledge and passion for spa and wellbeing
• Previous experience in team scheduling, rota and holiday management
• Has experience of induction for new team members and a strong ability in the training of others
• Excellent spoken and written English skills
• Flexibility when working between The Bedruthan and The Scarlet

You’ll be working with our hotel booking system so will need to be highly computer literate and any experience with Hotel Perfect would put your CV on the top of the pile. We’re looking for an organised self-starter who will contribute to our team goals in a busy, fun and buzzing environment.

We offer

• Permanent contract for 40 hours per week, 5/7 including weekends
• Uniform
• 50% discount on restaurant food during shift
• Development and training
• Career progression opportunities
• 28 days holiday per year / 29 after 1 year
• Free use of swimming pool and tennis court
• Access to gym
• Discounts on services and products at Bedruthan and the Scarlet

Many more perks after probation and for long service including a free experience to stay in the hotel with breakfast, lunch, dinner and spa treatments as well as cashback scheme for wellbeing

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.

www.bedruthan.com/work-with-us