Sales Executive

Travel Trade Recruitment; Horam; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

Travel Trade Recruitment in East Sussex is seeking a motivated Sales Executive to attract new customers, build strong relationships, promote travel packages, and hit sales targets through outbound calls and meetings.

The role requires excellent communication, negotiation skills, and a proactive approach to sales, with hybrid working arrangements and a focus on delivering outstanding customer service to our travel clientele.

Qualifications

• Experience in outbound sales or tele-sales.
• Ability to build relationships and manage client needs.
• Understanding of itineraries and travel products.

Responsibilities

• Carry out outbound calls to reach decision makers and generate pipeline enquiries.
• Use full sales method mix including lead generation, meetings, calls, proposals and quotes.
• Manage calls and webchat and route to Account Manager; support sales team admin.
• Identify up-sell opportunities for all products.
• Provide excellent customer service and update CRM notes.
• Develop product knowledge through training and apply it.
• Cover for Account Manager regions during annual leave.

Skills

Outbound calling

Negotiation

Relationship management

Customer service

Product knowledge

CRM systems

Communication skills

Tools

CRM (Salesforce)

Job description

Are you passionate about travel, enjoy working with people, and have a talent for sales? We are looking for a motivated and enthusiastic Sales Executive. In this role, you will be responsible for attracting new customers, building strong client relationships, promoting our travel packages and services. We are looking for excellent communication and negotiation skills, a positive attitude, and a strong desire to achieve sales targets.

Job details:

• To carry out outbound calls to reach decision makers and generate pipeline enquiries for our products supporting the sales conversion process based on key sales metrics.
• To use full sales method mix including self-sufficient lead generation, face to face meetings, telephone calls, proposals and quote production.
• To manage calls and webchat to go to the correct Account Manager as well as supporting the sales team with general administration.
• To identify up sell opportunities for all products and switch selling where possible according to the needs of the business.
• To ensure that we are providing excellent customer service including updating our CRM with clear notes.
• To develop and maintain excellent product knowledge by keeping up to date with new products and curriculum.
• To attend product and skill training sessions and put these into practice to enhance sales.
• To cover for Account Manager(s) regions during annual leave

Skills required:

• This role involves building both internal and external customer relationships and therefore strong interpersonal and relationship management skills are essential.
• Some prior sales and/or outbound calling and objection handling skills are essential for this position.
• The position will demand you gain excellent product knowledge of all standard Itineraries to sell into our customers to meet their requirements both for ski and tours.
• Strong commercial awareness is essential with ability to understand and work within margins
• Excellent organisational and strong administration abilities; the role demand that the individual performing the role is able to evaluate and prioritise using their commercial awareness.
• The role will demand excellent rapport, interpersonal skills and relationship management with the ability to adapt their content, style and tone to their audience.
• Good attention to detail and excellent listening abilities are essential to ensure precise capture of information and needs/priorities from our customers.
• The individual must be able to work within a sales culture where there is excellent teamwork and collaboration where teams are empowered to come up with ideas and solutions in consultation with other areas of the business.
• All candidates must confirm that they have no reason why they are not suitable to work with children or vulnerable adults and satisfactory completion of DBS checks will be a condition of employment as and when this is appropriate

The Package:

Hybrid working in East Sussex

Salary dependent on experience