Spa Therapist

Artemis Hotels Management Limited; Hinckley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Excellent on-going support, training &

28 days holiday including Bank Holiday

Stakeholder Pension entitlement

Hotel room rate discounts for you and

Job summary

Sketchley Grange Hotel & Spa in Hinckley seeks a Spa Therapist to support the Spa Manager across Leisure and Spa facilities, ensuring guests receive a consistently high level of service. You will perform a range of treatments to an excellent standard, mentor new therapists, and help grow regular client bookings.

Responsibilities include maintaining spa cleanliness, achieving retail targets, and sharing product knowledge with guests while observing all legal and brand guidelines.

Qualifications

• Experience in delivering guest-focused service in a hospitality setting.
• Strong attention to detail to maintain high standards.
• Proficient with standard IT tasks and hotel systems.

Responsibilities

• Assist the Spa Manager in day-to-day running of Leisure and Spa facilities.
• Carry out a range of treatments to an extremely high standard.
• Mentor and support new Therapists in procedures and products.
• Achieve consistently high retail targets.
• Build a regular client base.
• Ensure treatment rooms are maintained to a high standard.
• Ensure cleanliness and service standards in housekeeping areas.
• Understand cost control and its impact in the role.
• Provide product and local knowledge to guests.

Skills

Customer service experience

Attention to detail

IT proficiency

Communication skills

Job description

Who are we

Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities

• You’ll assist the Spa Manager in the day-to-day running of the Leisure and Spa facilities ensuring a consistently high level of service is offered to our guests. You’ll go above and beyond to provide experiences that will delight our guests and support the business in building regular, repeat custom.
• Carry out a range of treatments to an extremely high standard, ensuring complete guest satisfaction.
• Mentor and support any new Therapists who join the team in all treatment procedures & products.
• Achieve consistently high retail targets.
• Build a regular client base.
• Ensure treatment rooms are maintained to a consistently high standard.
• To ensure high standards of cleanliness and service are achieved in all designated housekeeping areas.
• To understand the impact of effective cost control while undertaking the role.
• To ensure that a good level of product and local knowledge for guests when requested.
• To ensure co-operation and compliance with all legislation relevant to your role in the business.
• To ensure that Learning and Development is undertaken to enable you fulfil your job role.
• To ensure that all complaints are handled appropriately, escalating wherever necessary to the Spa Manager or Duty Manager in their absence.
• Complete out any other reasonable tasks requested by Management Team to aid the smooth running of the Spa department.

Key Requirements

• Customer service experience
• Attention to detail
• IT proficiency
• Communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty