Sales Director | Residential Household Goods

Mesa Moving; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading moving and logistics company in the United Kingdom is seeking a Sales Director for Residential Household Goods. The role focuses on driving revenue growth and expanding market share through effective team leadership and strategic planning. Ideal candidates must possess substantial experience in sales leadership, particularly within the moving or logistics sectors. You will develop and mentor a team while ensuring excellent customer service standards. Join a company committed to operational integrity and environmental sustainability.

Qualifications

• 5–7+ years of progressive sales leadership experience in moving, logistics, or service industries.
• High emotional intelligence and ability to empathize during residential moves.
• Strong proficiency with CRM platforms and data-driven decision-making.

Responsibilities

• Develop and execute sales strategies for the Residential Household Goods segment.
• Monitor industry trends and maintain market position.
• Build and sustain trusted relationships with residential customers.

Skills

Sales leadership experience

Customer relationship management

Strategic planning

Team leadership and coaching

Market trend analysis

CRM utilization

Education

Bachelor’s degree in Business or related field

Tools

HubSpot

Job description

Sales Director | Residential Household Goods

Since its formation in 1981, Mesa Moving & Storage has been built on the principles of Pride, Respect, and Trust — Pride in our work, Respect for our customers, and Trust in one another to provide exceptional service. Mesa continues to grow and diversify, maintaining a strong commitment to excellence, operational integrity, and long-term customer partnerships.

Position Overview

The Sales Director – Residential Household Goods will lead Mesa’s residential (COD) sales strategy across multiple regions. This role is accountable for driving revenue growth, expanding market share, strengthening customer relationships, and ensuring that all sales activities align with Mesa’s service standards and brand promise.

The Sales Director will oversee a dispersed team of outside sales representatives, virtual sales personnel, and centralized call center staff, ensuring a high-performance culture that thrives on professionalism, customer care, and operational alignment.

Key Responsibilities

Strategic Leadership

• Develop and execute regional and national sales strategies to achieve revenue targets for the Residential Household Goods segment.
• Provide accurate forecasting, sales pipelines, and performance reporting for senior leadership.
• Monitor industry trends, competitive intelligence, and pricing dynamics to maintain a strong market position.
• Identify growth opportunities in assigned regions and develop targeted plans to expand Mesa’s residential footprint.
• Recruit, develop, and mentor a high-performing residential sales team across multiple locations.
• Set clear performance expectations with KPIs tied to revenue, customer satisfaction, and operational collaboration.
• Provide ongoing coaching, professional development, and performance reviews.
• Lead remote sales personnel, virtual sales teams, and call center-based sales staff with strong accountability structures.
• Build and sustain trusted relationships with residential customers, referral partners, and community stakeholders.
• Oversee pricing models to ensure accurate, competitive, and profitable estimates.
• Lead resolution of escalated customer issues to ensure service recovery and customer retention.
• Promote Mesa’s service standards and ensure a high-quality sales experience for customers undergoing stressful life transitions.

Operational & Cross-Functional Collaboration

• Partner closely with Operations, Dispatch, Customer Service, and Marketing to ensure seamless coordination of residential moves.
• Work with Marketing to shape campaigns, messaging, and digital strategies targeting household goods customers.
• Ensure operational readiness for seasonal volume fluctuations and marketing-driven demand.

Compliance & Company Standards

• Ensure adherence to industry regulations, Federal/State transportation requirements, and company policies.
• Uphold Mesa’s brand standards, code of professional conduct, and ethical selling practices.
• Champion sustainability initiatives, including eco-friendly packing solutions and fuel-efficient fleet practices.

Qualifications

• Bachelor’s degree in Business, Marketing, Logistics, or related field (or equivalent experience).
• 5–7+ years of progressive sales leadership experience; moving, logistics, transportation, or service-industry experience strongly preferred.
• Demonstrated success in leading multi-state or multi-site sales teams, including remote and virtual sales environments.
• Experience managing centralized call center sales personnel.
• Strong proficiency with CRM platforms (HubSpot preferred) and data-driven decision-making.
• Proven ability to develop and execute strategic sales plans and consistently meet or exceed revenue goals.
• Strong knowledge of household goods moving processes, pricing methodology, and customer expectations.
• Excellent communication, negotiation, and interpersonal skills with the ability to influence at all levels.
• Strategic planning and market expansion
• Team leadership and coaching
• Customer relationship management
• CRM utilization and pipeline management
• Market trend analysis and forecasting
• High emotional intelligence and empathy (critical during residential moves)
• Adaptability to seasonal volume patterns

Performance Metrics

• Residential/COD revenue growth
• Customer satisfaction and survey scores
• Sales team retention, development, and quota attainment
• CRM adoption and pipeline accuracy
• Regional market share expansion
• Sales cycle time and close ratios

Mesa Moving & Storage is an Equal Opportunity Employer.