Sales Coordinator - Customer Service Admin

Brook Street; Ballymena; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in Ballymena seeks a reliable Sales Coordinator/Customer Service Administrator. The role involves processing customer orders, maintaining records, and supporting the sales team. Successful candidates should have strong organizational and communication skills, experience in customer service, and proficiency in Microsoft Office. The position offers a salary of circa £26,000 per annum and set working hours.

Qualifications

• Proven working knowledge of Microsoft packages.
• Experience in a customer service/administrative role is essential.
• High attention to detail and excellent organisational skills.

Responsibilities

• Processing and tracking customer orders until delivery.
• Providing customer support and answering inquiries.
• Working closely with production and logistics teams.
• Maintaining up-to-date customer records and sales information.
• Assisting the sales team with quotes, reports, and presentations.

Skills

Microsoft packages proficiency

Attention to detail

Organisational skills

Multitasking ability

Interpersonal skills

Communication skills

Education

GCSEs or equivalent (minimum Grade 'C' in English and Maths)

Job description

Overview

Brook Street Recruitment is working on behalf of our client in Ballymena who are currently seeking a reliable and proactive Sales Coordinator/ Customer Service Administrator to join their team.

The successful candidate will be a vital link between our sales, production, and customer service departments. You will be responsible for providing administrative and logistical support to the sales team, ensuring the smooth processing of customer orders from initial inquiry through to delivery, and maintaining excellent customer relationships.

Responsibilities

• Processing and tracking customer orders from the moment they come in until they\'re safely delivered.
• Being the friendly voice our customers hear when they call with questions about their orders.
• Working closely with our production and logistics teams to ensure every order is shipped on time.
• Keeping our customer records and sales information up to date.
• Helping the sales team by putting together quotes, reports, and presentations.
• Sending out fabric samples and following up with potential new clients.

Criteria

• Computer literate with a proven working knowledge of Microsoft packages.
• High attention to detail and excellent organisational skills.
• Ability to multitask and work to required deadlines in a busy environment
• Team player with a proactive approach.
• Good interpersonal and communication skills
• GCSEs or equivalent qualifications (minimum Grade "C" in English and Maths)
• Experience in a customer service/administrative role is essential.
• Most importantly, you\'re a positive, can-do person who enjoys helping others!

Working Hours

• Monday to Thursday 8:30 AM - 5:30 PM
• Friday 8.30am to - 1pm

Salary will be circa £26,000 per annum

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.