Sales Associate

OSTTRA; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm is seeking a Sales Support Specialist to provide crucial assistance in processing sales requests and working closely with various internal teams. The role requires fluency in English, excellent communication skills, and a Bachelor's degree. Proficiency in Salesforce and experience in client services will be advantageous. Flexible downtime and continuous learning opportunities are part of the benefits package.

Benefits

Health & Wellness

Flexible Time Off

Continuous Learning

Retirement Planning

Family Friendly Perks

Retail Discounts

Qualifications

• 1 year in Client Services, Sales Support, or similar role.
• Strong preference for Italian as an additional language.

Responsibilities

• Process sales requests and maintain existing client relationships.
• Collaborate with Sales and internal teams to drive workflow efficiencies.

Skills

Fluency in English

Communication Skills

Analytical Abilities

Salesforce Proficiency

MS Office Suite (Excel, PowerPoint)

Problem Solving

Data Visualization Knowledge (Tableau, Power BI)

Education

Bachelor's Degree in a Related Field

Tools

Salesforce

Tableau

Microsoft Power BI

Job description

About the Role

Grade Level (for internal use): 08.

The Team: In this role you will be paired with specific members of our Client Coverage Team within the region to provide sales support for all stages of the sales cycle. You will assist our clients by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial, Data Services, Finance, and Client Services teams.

Responsibilities and Impact: This role will allow you to build a holistic view of the S&P DJI business supporting our Client Coverage and Channel Management teams while driving performance for the regional Inside Sales team.

• Partner with our Sales team to respond to and process inquiries via Salesforce for queries on (but not limited to):
• New licensing and entitlements
• Client billing & reporting
• Client renewals / usage statistics
• Client prospectus language
• Existing client maintenance & day‑to‑day user care
• Process Sales deals – Sales Orders, Opportunities and Entitlements (Data IP and Custom), Agreement Drafting & Negotiation with internal and external legal teams
• Effectively collaborate with internal teams such as Finance, Product Management, Data Product Management, Client Services, Legal
• Work on both sales and strategic based projects that assist with general workflow efficiencies
• Drive customer satisfaction and adoption within existing accounts
• Hold weekly meetings with Sales Representatives to provide them with relevant statistics, KPIs and updates on key regional / global initiatives

Basic Required Qualifications

• Fluency in English
• Additional European language skills preferred (strong preference: Italian)
• Excellent communication skills and a bachelor's degree in a related field
• 1 year in a Specialty / Discipline: Client Services, Sales Support or similar role
• Excellent level of proficiency in MS Office, Excel, PowerPoint and Salesforce
• Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders
• Ability to maintain a balanced focus between daily duties and larger scale projects
• Strong analytical abilities to discover discrepancies, potential improvements in workflows and systems, and new revenue‑generating opportunities
• Knowledge of Tableau, Salesforce, Microsoft Power BI or other data visualization tools advantageous

Preferred Qualifications

• 1 year in Industry: Financial Services preferred

Benefits

We take care of you so you can take care of business.

• Health & Wellness – health care coverage designed for the mind and body
• Flexible Downtime – generous time off helps keep you energized
• Continuous Learning – access a wealth of resources to grow your career and learn valuable new skills
• Invest in Your Future – secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution and financial wellness programs
• Family Friendly Perks – benefits for partners and children with best‑in‑class perks for families
• Beyond the Basics – from retail discounts to referral incentive awards, small perks can make a big difference

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

Recruitment Fraud Alert

If you receive an email from a domain or any other regionally based domain it is a scam and should be reported to S&P Global. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre‑employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines and reporting suspicious activity.