Sales Assistant

Plumb Centreso; Mendlesham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Cycle to Work

Healthcare access

Job summary

Plumb Centre in Suffolk is seeking a Sales Assistant to join the team. The role involves serving customers at the trade counter, handling inquiries by phone and email, and driving sales while supporting warehouse operations.

The position is full-time with standard hours and Saturday on a rota basis. Ideal candidates will have experience in face-to-face sales, a team-oriented attitude, and a willingness to learn.

Qualifications

• Plumbing & Heating knowledge is ideal.
• Previous face-to-face sales and customer service experience.
• Warehouse experience is preferred.

Responsibilities

• Serve customers on the trade counter by assessing needs and giving product recommendations.
• Respond to customer inquiries by phone and email promptly and courteously.
• Make outbound calls to previous customers to regain business.
• Identify and pursue opportunities to drive sales within the branch.
• Assist with warehouse tasks including stock input, put-away, and picking/packing orders.

Skills

Plumbing & Heating knowledge

Face-to-face sales & customer service

Warehouse experience

Job description

Sales Assistant

Application Deadline: 2026-09-30

Location: Suffolk, IP14 5SF

Work Type: Full Time

Closing Date: 2026-12-30 14:01:04.283

Salary: £26,695 + Bonus + Excellent Benefits

Company Overview

We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the £26,695 salary, there are also benefits on tap - including:

• Annual leave (increasing with length of service)
• A generous pension scheme (matched up to 9%)
• Potential to earn bonuses
• Enhanced maternity / adoption leave
• Access to a great range of online and high street discounts

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Role Responsibilities

• Serving customers on the trade counter by understanding their specific needs and providing advice and product recommendations
• Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude
• Making outbound phone calls to previous customers to regain their business
• Actively identifying and pursuing opportunities to drive sales within the branch, engaging both new and existing customers
• General warehouse duties including booking incoming stock onto the system, putting it away, and picking and packing customer orders, which will involve manual handling heavy stock like boilers, radiators, sinks, and toilets

Working Hours

This is a full-time, permanent role working 40 hours per week, Monday to Friday 08:00am - 5:00pm, and Saturday mornings on a rota basis 08:00am - 12:00pm.

Candidate Requirements

• Plumbing & Heating knowledge is ideal
• Previous face-to-face sales and customer service experience
• Warehouse experience
• The ability to deliver outstanding customer service
• Being a team player who is happy to assist in all areas to ensure the smooth running of the branch
• Eagerness to learn, with a positive and enthusiastic attitude and a strong work ethic
• Comfortable lifting heavy items

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Location: Newmarket (CB8 7ER)