Sales and Services Advisor

CO-OP; Margate; On-site; GBP 25,000 - 28,000; Full time

Job summary

A cooperative services organization in Margate is seeking motivated Customer Sales and Services Advisors to join their team. Candidates should have experience in helping customers make informed choices in a fast-paced environment and possess strong communication skills. Responsibilities include handling calls related to probate services and delivering excellent customer service while meeting individual and team targets. The role offers a salary of £25,000 - £27,500 plus a comprehensive benefits package.

Benefits

Competitive salary

28 days holiday plus bank holidays

Annual incentive scheme

Product discounts

Pension contributions up to 10%

Free mental, physical, and financial wellbeing support

Qualifications

• Previous experience in customer service in a fast-paced environment.
• Ability to handle difficult emotional situations with empathy.
• Flexibility to adapt to change and improve services.

Responsibilities

• Handle inbound and outbound calls with bereaved clients.
• Provide guidance on probate and estate services.
• Book appointments for customers with probate consultants.
• Deliver excellent call quality while meeting team targets.

Skills

Communication skills

Emotional resilience

IT skills

Adaptability

Job description

Responsibilities

• have inbound and outbound calls with people who have recently been bereaved, providing guidance related to our probate and estate administration services
• handle each call with empathy, providing complimentary services and advice to support our customers at a difficult time in their life
• answer customer queries and support them in choosing the right service for them
• deliver against individual and team targets, whilst providing excellent call quality
• book appointments for customers with our probate consultants where a need is identified
• complete related administration during and after calls with customers

We're looking for motivated customer sales and services advisors to join our Co-op Legal Services team, previous experience of helping customers make informed choices in a fast-paced environment

the desire to work in a regulated commercial environment, responsible for delivering team and individual targets whilst providing excellent customer service

excellent communication and listening skills - you're able to adapt your communication style to suit your customers, giving clear and simple explanations

good general IT skills with the ability to multi-task

emotional resilience with the ability to be professional and empathetic even in difficult / emotional situations

the flexibility to adapt to change to continuously improve our services

Work Hours

Full-time 37.5 hours a week, between 9am to 5pm - one evening shift per week and one Saturday shift every 4 weeks

Salary and Benefits

Base pay range Sales and Services Advisor £25,000- £27,500 plus excellent benefits (work level 6B)

As a Co-op colleague you'll do work that matters in an organisation where principles are just as important as profits. You'll also get a package that includes :

• a competitive salary
• holiday allowance of 28 days rising to 32 in line with service, plus bank holidays
• an annual incentive scheme
• discounts on Co-op products and services
• a pension with up to 10% employer contributions
• free support for your mental, physical, and financial wellbeing

Building an inclusive work environment We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.