Sales and Administration Coordinator

Get Staffed Online Recruitment Limited; England; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking a Sales and Administration Coordinator to support a fast-growing plumbing and drainage business. The role integrates office-based administration with customer engagement, including out-of-hours on-call responsibilities. Candidates with sales experience and strong organizational skills will thrive in this position, which offers a base salary of £24,000 to £32,000 with the potential to earn over £50,000 through performance-based bonuses. The role is based in Stevenage with options for remote on-call work.

Benefits

Performance-based bonuses

Full training provided

Qualifications

• Previous sales, admin, or customer-facing experience.
• Confident and professional phone manner.
• Commercially aware and comfortable with sales conversations.
• Organised, reliable, and calm under pressure.
• Able to work independently during on-call periods.

Responsibilities

• Answering inbound calls and emails.
• Booking jobs and managing engineer diaries.
• Promoting and selling monthly care plans.
• Answering incoming calls during agreed on-call periods.

Skills

Sales experience

Customer service

Admin experience

Confident phone manner

Organised and reliable

Job description

Sales and Administration Coordinator (Office and On-Call)

Location: Office-based (Stevenage) + remote on-call

Hours: Full-time, Monday Friday

On-Call: Out-of-hours rota (remote / flexible location)

Employment Type: Permanent

Role Overview

Our client is a fast-growing plumbing, heating and drainage business. They are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales.

This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers no site attendance required.

This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.

Key Responsibilities

Office-Based Administration and Customer Handling

• Answering inbound calls and emails
• Booking jobs and managing engineer diaries
• Updating job management systems and customer records
• Taking payments and deposits
• General office administration and customer communication

Sales and Revenue Generation

• Promoting and selling monthly care plans
• Confidently discussing services and options with customers
• Following up enquiries and quotes to maximise conversions
• Supporting overall revenue growth through proactive sales activity

On‑Call / Out‑of‑Hours Support

• Answering incoming calls during agreed on‑call periods
• Taking payments over the phone
• Dispatching engineers to emergency jobs
• Accurately logging call details
• Working remotely during on‑call shifts

Key Skills and Experience

Essential:

• Previous sales, admin, or customer-facing experience
• Confident and professional phone manner
• Commercially aware and comfortable with sales conversations
• Organised, reliable, and calm under pressure
• Able to work independently during on‑call periods

Desirable:

• Sales or upselling background
• Trades, utilities, or service‑industry experience
• CRM or booking system experience

Salary and Earning Potential

• £24,000 £32,000 basic salary (depending on experience)
• Performance‑based bonus structure
• Opportunity to earn £50,000+ per year in additional bonuses for top performers
• Bonuses linked to care plan sales, customer retention, and revenue performance
• No separate on‑call allowance
• Full training provided

(Bonuses are performance‑based, capped per scheme, and not guaranteed.)

Why Join Our Client?

• Established, growing business with strong market presence
• Office‑based role with flexible remote on‑call work
• High earning potential for sales‑driven individuals
• Long‑term opportunity within a scaling company