Sales Advisor (Part-time) - London Flagship

Polène Paris; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury leather goods brand in the City of Westminster is seeking an experienced retail associate to deliver exceptional customer service in their flagship store. You will engage with high-end clientele, manage cash transactions, and maintain boutique standards. Candidates should have at least 2 years of experience in a similar role and a passion for luxury products. Join a dynamic team to enhance the customer experience and drive sales.

Qualifications

• At least 2 years of experience with high-end clientele in luxury or leather goods.
• Strong sensitivity to products and craftsmanship.
• Friendly demeanor with natural relational ease.

Responsibilities

• Impact conversion rate by welcoming and valuing every new visitor.
• Advise customers throughout their purchase journey.
• Handle cash management and boutique upkeep.

Skills

Customer service orientation

Collaboration

Attention to detail

Proactivity

Job description

• On-site
• Retail

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.

In a context of strong growth and international expansion, we are structuring our operations in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.

The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.

RESPONSABILITIES

Creating the Polène Experience

Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return.

Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.

Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.

Promote and encourage additional sales, mastering and informing customers about our services during and after purchases.

Cash Management & Additional Tasks

Handle opening and closing of registers and process transactions.

Develop CRM client follow-up and participate in daily boutique reporting.

Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.

Boutique Opening and Closing

Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags.

Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music.

Job requirements

At least 2 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors.

Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers.

Easy integration into a team, demonstrating a collaborative and supportive spirit.

A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele.

A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.

Autonomy, adaptability, and resilience to manage high boutique traffic effectively.

If you are passionate about luxury leather goods and delivering exceptional customer service, we invite you to apply and join our dynamic team at Polène!

Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.