Sales Administrator / Customer Service Adviser

Major Talent; Northern Ireland; On-site; GBP 23,000 - 28,000; Full time

Job summary

A financial services firm in Northern Ireland is seeking a Customer Service Adviser / Sales Administrator. This role involves being the first point of contact for clients, managing queries and providing exceptional service. Required qualifications include a minimum of 1 year in customer service and GCSEs in Maths and English. The ideal candidate is friendly, detail-oriented, and tech-savvy, with strong time management skills. Full-time, in-office position with training provided.

Benefits

Full training

Free on-site parking

Excellent benefits

Qualifications

• Minimum 1 year of customer service or administration experience.
• Willing to undertake relevant customer service/insurance training.
• Happy to work in-office Monday-Friday, flexibility offered but not hybrid.

Responsibilities

• Handle customer queries, quotes, and renewals with professionalism.
• Manage incoming calls regarding policies and renewals.
• Maintain accurate customer records in line with data protection.

Skills

Customer-focused

Strong communication

Time management

Detail-oriented

Tech-savvy

Education

GCSE level (including Maths & English)

Tools

Microsoft Office

Outlook

Job description

Customer Service Adviser / Sales Administrator - Armagh, Northern Ireland

Salary: 23,000 - 28,000 + excellent benefits + full training + free on-site parking

Hours: Full-time, permanent Monday-Friday, 9am-5pm

About the Company

Join an established financial services firm specialising in investments, pensions and insurance products. This is a business where your personality, passion and potential truly matter. With a supportive culture, clear progression opportunities and a friendly team environment, it's a place where you can build a long-term career in financial services.

The Role

As a Customer Service Adviser / Sales Administrator, you'll be the first point of contact for clients, delivering outstanding service and helping them choose the financial products that best meet their needs. Reporting directly to senior management, you'll play a key role in ensuring smooth day-to-day operations and excellent customer experiences.

Key Responsibilities:

• Handle customer queries, quotes, and renewals with professionalism and care
• Manage incoming calls regarding new policies, changes, and renewals
• Book appointments and send out documentation promptly and accurately
• Maintain tidy, accurate, and secure customer records in line with data protection
• Support policy renewals and administrative tasks, ensuring deadlines are met
• Provide general support to the team and adapt to new tasks as required

About You

We're looking for someone who is:

• Positive, proactive, and organised with strong time management skills
• Tech-savvy with confident MS Office skills
• Customer-focused, with excellent communication and relationship-building abilities
• Detail-oriented, ensuring accuracy and high-quality output
• Friendly and confident on the phone
• A creative problem solver who enjoys contributing to team success

Background & Experience

Essential:

• Minimum 1 year of customer service or administration experience
• Educated to GCSE level (including Maths & English)
• Strong computer skills (Microsoft Office, Outlook, internet)
• Willing to undertake relevant customer service/insurance training
• Happy to work in-office Monday-Friday (flexibility offered, but not hybrid)

Desirable:

• Degree-qualified or working towards insurance qualifications (e.g., CII)
• Previous admin/customer service experience in Insurance, Banking, or Finance

Don't miss the chance to be part of something great - apply today and take the next step in your financial services career!

HOW TO APPLY: If you have the skills and experience to excel in this role, please apply here OR send your CV to: (url removed) OR call (phone number removed)

Ref: INDSR