Sales Administrator

Harlow Bros Ltd; Coalville; On-site; GBP 8,000 - 16,000; Part time

Benefits offered by this job

Life assurance

24/7 online GP access

Discount across Harlow Bros branches

Employee Assistance Programme

Extras retail discounts & Byond Card

Employee Referral Scheme

In House Training & Qualifications

Job summary

Harlow Timber Group is seeking an Apprentice Administrator to join our Bardon-based team in Coalville. The role focuses on processing paperwork, handling customer queries, and routing enquiries to the appropriate departments while maintaining high customer service standards.

You will support the design and management teams with admin tasks, data entry, and proactive follow-up on opportunities to help develop repeat business in a busy timber products environment.

Qualifications

• Attention to detail.
• Customer service oriented mindset.
• Ability to handle complaints professionally.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• A proactive approach to following up opportunities and building relationships.
• Ability to work effectively as part of a team.

Responsibilities

• Ensuring the accurate and proficient maintenance of filing systems.
• Proactively follow up quotation issues by the design team via telephone or email.
• Fielding queries in a professional and efficient manner, and thereafter relay the queries to the relevant team member.
• Accurate data input.
• Provide administrative support to the truss design and management team.
• Liaise with customers regarding new projects, upcoming opportunities and current enquires.
• Support the wider department in achieving sales and customer service objectives.
• Assisting with the preparation and maintenance of departmental records.

Skills

Attention to detail

Customer Service

Complaint handling

Excellent communication

Organisational skills

Proactive follow-up

Team player

Job description

Location: Harlow Timber Systems, Walker Road, Forest Business Park, Bardon Hill, Coalville, Leicestershire , LE67 1TU

Employment Type: Part-Time, Permanent

Hours of Work: 30 Hours Per Week

Position Overview:

We are seeking a dedicated Apprentice Administrator to join our team in Bardon. You will be responsible for the processing of paperwork and dealing with customer queries in a timely manner. You will also be fielding and directing customer queries to the relevant individual/department and dealing with them if admin related. You will support the department in providing a high level of customer service and help to develop repeat business.

What you’ll be doing as an Apprentice Administrator:

• Ensuring the accurate and proficient maintenance of filing systems
• Proactively follow up quotation issues by the design team via telephone or email
• Fielding queries in a professional and efficient manner, and thereafter relay the queries to the relevant team member
• Accurate data input
• Provide administrative support to the truss design and management team
• Liaise with customers regarding new projects, upcoming opportunities and current enquires
• Support the wider department in achieving sales and customer service objectives
• Assisting with the preparation and maintenance of departmental records

Your Skills:

• Attention to detail
• Customer Service
• Complaint handling
• Excellent communication skills, both verbal and written
• Good organisational and time management skills
• A proactive approach to following up opportunities and building customer relationships
• Ability to work effectively as part of a team

What We Offer:

• Life assurance cover
• Access to 24/7 online GP
• 10% Discount across Harlow Bros. Branches
• Employee Assistance Programme
• Extras retail discounts & Byond Card
• Employee Referral Scheme
• In House Training and Recognised Qualifications

Harlow Timber Group is a leading provider of quality timber products and building materials, committed to delivering exceptional service to our customers. With a rich history and strong presence in the industry, we pride ourselves on our knowledgeable team and our dedication to excellence.

Harlow Timber Group is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are also proud to be employee-owned, creating a future built on shared success and strong values.

Our Employee Ownership Trust empowers our people while preserving the principles that have shaped our business.