Apprentice Administrator - Customer & Data Support (PT)

Harlow Bros Ltd; Coalville; On-site; GBP 8,000 - 16,000; Part time

Benefits offered by this job

Life assurance

24/7 online GP access

Discount across Harlow Bros branches

Employee Assistance Programme

Extras retail discounts & Byond Card

Employee Referral Scheme

In House Training & Qualifications

Job summary

Harlow Timber Group is seeking an Apprentice Administrator to join our Bardon-based team in Coalville. The role focuses on processing paperwork, handling customer queries, and routing enquiries to the appropriate departments while maintaining high customer service standards.

You will support the design and management teams with admin tasks, data entry, and proactive follow-up on opportunities to help develop repeat business in a busy timber products environment.

Qualifications

• Attention to detail.
• Customer service oriented mindset.
• Ability to handle complaints professionally.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• A proactive approach to following up opportunities and building relationships.
• Ability to work effectively as part of a team.

Responsibilities

• Ensuring the accurate and proficient maintenance of filing systems.
• Proactively follow up quotation issues by the design team via telephone or email.
• Fielding queries in a professional and efficient manner, and thereafter relay the queries to the relevant team member.
• Accurate data input.
• Provide administrative support to the truss design and management team.
• Liaise with customers regarding new projects, upcoming opportunities and current enquires.
• Support the wider department in achieving sales and customer service objectives.
• Assisting with the preparation and maintenance of departmental records.

Skills

Attention to detail

Customer Service

Complaint handling

Excellent communication

Organisational skills

Proactive follow-up

Team player

Job description

Harlow Timber Group is seeking an Apprentice Administrator to join our Bardon-based team in Coalville. The role focuses on processing paperwork, handling customer queries, and routing enquiries to the appropriate departments while maintaining high customer service standards.

You will support the design and management teams with admin tasks, data entry, and proactive follow-up on opportunities to help develop repeat business in a busy timber products environment.