Sales Administration Team Lead - Global Orders & Delivery

DCS group; Yateley; On-site; GBP 40,000 - 60,000; Full time

Job summary

DCS Engineering is seeking a Sales Administration Team Leader in Blackbushe. You will lead a Sales Administration team, oversee order processing, and coordinate with Engineering and Project teams to ensure accurate, timely orders and shipments.

The role requires proven experience in sales order processing, team leadership, and worldwide exporting, with strong customer service, communication and ERP/CRM proficiency. A-level or equivalent education is preferred.

Qualifications

• Proven experience within sales order processing or sales administration, ideally within an engineering, manufacturing or technical environment.
• Experience managing or leading a team, with the ability to motivate and develop team members.
• Proven experience of worldwide exporting and international shipments.
• Strong customer service skills with experience dealing directly with external customers.
• Excellent verbal and written communication skills.
• Strong organisational skills with excellent attention to detail.
• Experience using ERP and CRM systems.
• Ability to prioritise workloads, solve problems and make effective decisions.
• A proactive approach with the ability to work effectively across multiple internal departments.
• A-level standard education or equivalent, ideally with a Business-related qualification.

Responsibilities

• Lead and manage the Sales Administration team, coordinating workloads and ensuring high levels of productivity and customer service.
• Ensure customer sales orders are processed accurately, efficiently and within agreed procedures and timescales.
• Process purchase orders and customer contracts, matching orders against existing quotations and entering information into ERP systems.
• Ensure relevant internal approval and vetting processes are completed before orders are accepted.
• Liaise with Engineering and Project teams regarding complex customer orders and ensure product requirements are accurately reflected in the ordering and production process.
• Attend project order meetings, monitor progress against agreed plans and communicate updates to customers where required.
• Coordinate order acknowledgements and ensure these are issued to customers within agreed timescales.
• Work closely with Production Planning teams to coordinate dispatchdates and ensure committed delivery dates are achieved.
• Monitor delivery schedules and proactively communicate any changes to customers and internal stakeholders.
• Coordinate worldwide shipments, working with internal packing teams, couriers and freight forwarders.
• Ensure shipping documentation is complete and that export, VAT and relevant regulatory requirements are adhered to.
• Produce accurate and timely customer invoices and monitor monthly invoicing targets.
• Line manage, coach and develop members of the Sales Administration team, providing clear objectives, training and ongoing support.
• Monitor team performance and identify opportunities for continuous improvement.
• Ensure compliance with company quality processes and procedures.
• Deputise for the Sales Office Manager on relevant Sales Administration activities when required.

Skills

Order processing

Team leadership

Customer service

ERP systems

CRM systems

Communication

Organization

Attention to detail

Problem solving

Cross-department collaboration

Education

A-level or equivalent

Business-related qualification

Tools

ERP software

CRM software

Job description

DCS Engineering is seeking a Sales Administration Team Leader in Blackbushe. You will lead a Sales Administration team, oversee order processing, and coordinate with Engineering and Project teams to ensure accurate, timely orders and shipments.

The role requires proven experience in sales order processing, team leadership, and worldwide exporting, with strong customer service, communication and ERP/CRM proficiency. A-level or equivalent education is preferred.