Sales Administration Team Leader

DCS Recruitment; England; Remote; GBP 35,000 - 48,000; Full time

Job summary

DCS Engineering is recruiting a Sales Administration Team Leader in Yateley to lead a dedicated team, ensure accurate order processing, and align sales activity with engineering and production schedules.

You will coordinate global shipments, manage ERP/CRM usage, develop the team, and uphold quality and customer service standards in a manufacturing environment. The role demands proactive problem solving and effective cross-department collaboration.

Qualifications

• Proven experience in sales order processing within engineering/manufacturing.
• Experience leading a team with ability to develop members.
• Experience with worldwide exporting and international shipments.
• Strong customer service skills with external customers.
• Excellent verbal and written communication.
• Strong organisational skills with attention to detail.
• Experience using ERP/CRM systems.
• Ability to prioritise workloads and make effective decisions.
• Proactive approach across multiple internal departments.
• A-level or equivalent education, ideally with a business-related qualification.

Responsibilities

• Lead and manage the Sales Administration team, coordinating workloads and ensuring productivity and customer service.
• Ensure customer sales orders are processed accurately and within procedures/timescales.
• Process purchase orders and customer contracts, match against quotations and enter into ERP.
• Ensure internal approvals are completed before orders are accepted.
• Coordinate with Engineering/Project teams on complex orders.

Skills

Leadership

Team management

Customer service

ERP systems

CRM systems

Attention to detail

Organisational skills

Proactive communication

Education

A-level or equivalent

Tools

ERP software

CRM software

Job description

Sales Administration Team Leader

Yateley

Permanent

37.5 hours (08:30am-17:00pm)

DCS Engineering are currently supporting a leading engineering and manufacturing organisation with the recruitment of a Sales Administration Team Leader to join their team in Blackbushe.

This is an excellent opportunity for an experienced sales administration professional with strong order processing and customer service experience to take responsibility for a sales administration team within a technical engineering/manufacturing environment.

Job Responsibilities:

• Lead and manage the Sales Administration team, coordinating workloads and ensuring high levels of productivity and customer service.
• Ensure customer sales orders are processed accurately, efficiently and within agreed procedures and timescales.
• Process purchase orders and customer contracts, matching orders against existing quotations and entering information into ERP systems.
• Ensure relevant internal approval and vetting processes are completed before orders are accepted.
• Liaise with Engineering and Project teams regarding complex customer orders and ensure product requirements are accurately reflected in the ordering and production process.
• Attend project order meetings, monitor progress against agreed plans and communicate updates to customers where required.
• Coordinate order acknowledgements and ensure these are issued to customers within agreed timescales.
• Work closely with Production Planning teams to coordinate dispatch dates and ensure committed delivery dates are achieved.
• Monitor delivery schedules and proactively communicate any changes to customers and internal stakeholders.
• Coordinate worldwide shipments, working with internal packing teams, couriers and freight forwarders.
• Ensure shipping documentation is complete and that export, VAT and relevant regulatory requirements are adhered to.
• Produce accurate and timely customer invoices and monitor monthly invoicing targets.
• Line manage, coach and develop members of the Sales Administration team, providing clear objectives, training and ongoing support.
• Monitor team performance and identify opportunities for continuous improvement.
• Ensure compliance with company quality processes and procedures.
• Deputise for the Sales Office Manager on relevant Sales Administration activities when required.

The Candidate:

• Proven experience within sales order processing or sales administration, ideally within an engineering, manufacturing or technical environment.
• Experience managing or leading a team, with the ability to motivate and develop team members.
• Proven experience of worldwide exporting and international shipments.
• Strong customer service skills with experience dealing directly with external customers.
• Excellent verbal and written communication skills.
• Strong organisational skills with excellent attention to detail.
• Experience using ERP and CRM systems.
• Ability to prioritise workloads, solve problems and make effective decisions.
• A proactive approach with the ability to work effectively across multiple internal departments.
• A-level standard education or equivalent, ideally with a Business-related qualification.

INDENG

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality