Sales Order & Customer Service Adviser – Onsite, Bonus

JDR Recruitment; Preston; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

23 days holidays plus bank holidays

Pension Scheme 7% employee contribute

Free Car Parking

Employee programme/vouchers

BONUS !

Job summary

JDR Recruitment Ltd. is seeking a dedicated Sales/Customer Service Administrator for an onsite role in a manufacturing and distribution company.

You will join a regional office and support the Sales/Customer Service Administration department with order management and customer communications. Candidates should have experience in a customer-focused office role, excellent communication skills, and familiarity with SAP.

Qualifications

• Experience in a customer-focused office role.
• Sales administration experience.
• SAP experience preferred.
• Excellent communication and English skills.
• Able to work to deadlines and stay organized.

Responsibilities

• Manage all aspects of the customer order from enquiry to delivery.
• Prepare customer quotations and record interactions accurately.
• Process incoming orders and update system with quotes, orders and deliveries.
• Handle order queries from customers, suppliers and colleagues to final resolution.
• Manage debit/credit notes and handle complaints & returns effectively.
• Update customers on product changes, delays and pricing to upsell.
• Liaise with Supply Chain, Credit Control, Sales, Production and Logistics to ensure smooth operations.

Skills

Sales Administration

Customer Service

Data Entry

Good communication

Tools

SAP

Job description

JDR Recruitment Ltd. is seeking a dedicated Sales/Customer Service Administrator for an onsite role in a manufacturing and distribution company.

You will join a regional office and support the Sales/Customer Service Administration department with order management and customer communications. Candidates should have experience in a customer-focused office role, excellent communication skills, and familiarity with SAP.