Sales Support Executive - CRM, Orders & Customer Success

Universal Business Team; Northwich; On-site; GBP 30,000 - 33,000; Full time

Job summary

A family-owned business located in Northwich seeks an organized and proactive individual for a position focused on customer service and sales support. The role includes processing sales orders, customer relationship management, and administrative tasks across various departments. Ideal candidates will have over two years of customer service experience, strong organizational skills, and proficiency in Microsoft Office. A competitive salary of £30,000 - £33,000 with potential bonuses up to £36,000 is offered.

Qualifications

• 2+ years of customer service experience is essential.
• Experience working in a B2B environment is required.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Process sales orders, manage stock bookings, and send acknowledgements.
• Deliver excellent customer service and build strong relationships.
• Log and resolve customer complaints efficiently.
• Support field sales with administrative tasks and meeting preparation.
• Provide administrative assistance across HR, IT, and finance.

Skills

Customer service skills

Organizational skills

Communication skills

Proficiency in Word and Excel

Education

A-Level calibre (or equivalent)

Tools

CRM software

Job description

A family-owned business located in Northwich seeks an organized and proactive individual for a position focused on customer service and sales support. The role includes processing sales orders, customer relationship management, and administrative tasks across various departments. Ideal candidates will have over two years of customer service experience, strong organizational skills, and proficiency in Microsoft Office. A competitive salary of £30,000 - £33,000 with potential bonuses up to £36,000 is offered.