Sales Support Executive - CRM, Orders & Customer Success

Universal Business Team; Northwich; On-site; GBP 30,000 - 33,000; Full time

Job summary

A family-owned business located in Northwich seeks an organized and proactive individual for a position focused on customer service and sales support. The role includes processing sales orders, customer relationship management, and administrative tasks across various departments. Ideal candidates will have over two years of customer service experience, strong organizational skills, and proficiency in Microsoft Office. A competitive salary of £30,000 - £33,000 with potential bonuses up to £36,000 is offered.

Qualifications

• 2+ years of customer service experience is essential.
• Experience working in a B2B environment is required.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Process sales orders, manage stock bookings, and send acknowledgements.
• Deliver excellent customer service and build strong relationships.
• Log and resolve customer complaints efficiently.
• Support field sales with administrative tasks and meeting preparation.
• Provide administrative assistance across HR, IT, and finance.

Skills

Customer service skills

Organizational skills

Communication skills

Proficiency in Word and Excel

Education

A-Level calibre (or equivalent)

Tools

CRM software

Job description

An established, family owned business is looking for an organised, proactive people-person who loves getting on the phone and keeping things running smoothly. If you thrive in a busy role and enjoy helping customers and sales teams succeed, this is for you. If you enjoy taking responsibility, building strong relations and driving for results this is the role for you!

What You'll Do

• Process sales orders, send acknowledgements, manage stock bookings
• Deliver brilliant customer service & build strong relationships
• Log and close customer complaints/non‑conformances
• Support field sales with CRM admin, meeting prep & follow-up
• Provide admin support across HR, IT coordination & finance tasks

• Confident on the phone and great with customers
• Highly organised, positive, and solutions‑focused
• Strong with Word, Excel, Outlook
• Works closely with the sales team to remove friction and boost productivity

Must-Haves

• 2+ years customer service experience
• B2B experience
• A‑Level calibre (or equivalent)

Nice-to-Haves

• Sales support experience
• Logistics/despatch knowledge
• ERP sales order processing experience

• £30,000 - £33,000 Basic
• KPI Related bonus with a realistic OTE of £36,000
• 40 hour working week 8am - 4:30pm