Sales Support Administrator

Hill Engineering Ltd; Northern Ireland; On-site; GBP 23,000 - 29,000; Full time

Job summary

Hill Engineering Ltd is seeking a sales support professional for a 12-month temporary assignment in Northern Ireland. You will work closely with the external Sales team to identify and communicate customer requirements, process orders accurately, and support despatch and invoicing processes.

The role includes training and exposure to MS applications and order processing software. The ideal candidate has at least 2 years of sales support or customer service experience, with strong teamwork and a

Qualifications

• Full training will be provided however applicants must have over 2 years of relevant sales support experience and be able to demonstrate their ability on MS applications and computerised sales order processing application software.
• Sales support: 2 years (preferred)
• Minimal 2 years customer service experience

Responsibilities

• Respond promptly to customer enquiries.
• Qualify customer requirement with Sales Manager/Customer and liaise with Engineering where necessary to confirm.
• Provide support function to Sales Managers in terms of specific customer requirements, product knowledge and ad hoc administration duties.
• Enter sales orders onto the order system in an accurate and timely manner
• Ensure all despatch paperwork is prepared on a timely basis and made available for despatch operatives.
• Despatch and invoice goods and forward invoice to customer
• Facilitate customer payment for non-credit customers: pro-forma invoice, bacs or credit card receipt.
• Source quotes for transportation and deliveries, co-ordinate and book as required.
• Compile manuals, manufacturing certificates and serial plates ready for despatch and update records.
• Identify, communicate and implement opportunities for continuous improvement and measure their effectiveness.
• Assist with any queries from other Departments.
• Any other duties, within reason and capability, as determined by the Managing Director.

Skills

MS Applications

Sales support

Customer service

Tools

Sales order processing software

Job description

Main Purpose of Role: Working closely with external Sales team ensure customer requirements are accurately identified, communicated and processed to meet/exceed customer expectations.

This is a temporary role for 12 months with the possibility of extension.

Duties and Responsibilities

• Respond promptly to customer enquiries.
• Qualify customer requirement with Sales Manager/Customer and liaise with
• Engineering where necessary to confirm.
• Provide support function to Sales Managers in terms of specific customer requirements, product knowledge and ad hoc administration duties.
• Enter sales orders onto the order system in an accurate and timely manner
• Ensure all despatch paperwork is prepared on a timely basis and made available for despatch operatives.
• Despatch and invoice goods and forward invoice to customer
• Facilitate customer payment for non-credit customers: pro-forma invoice, bacs or credit card receipt.
• Source quotes for transportation and deliveries, co-ordinate and book as required.
• Compile manuals, manufacturing certificates and serial plates ready for despatch and update records.
• Identify, communicate and implement opportunities for continuous improvement and measure their effectiveness.
• Assist with any queries from other Departments.
• Any other duties, within reason and capability, as determined by the Managing Director.
• Full training will be provided however applicants must have over 2 years of relevant sales support experience and be able to demonstrate their ability on MS applications and computerised sales order processing application software.

Experience:

• Sales support: 2 years (preferred)
• Minimal 2 years customer service experience