SaaS Technical Support Engineer I | Remote & Growth

Firstup; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Technical Support Engineer to enhance customer experience through responsive support and issue resolution. You will manage support tickets, collaborate with teams, and leverage your technical knowledge in a dynamic environment. Ideal candidates will have 3+ years in technical support, strong problem-solving skills, and the ability to communicate effectively with customers. This role offers opportunities for personal and professional growth in an inclusive work culture.

Benefits

Excellent PTO program

Great health benefits

Casual and friendly environment

Remote work flexibility

Qualifications

• 3+ years of experience in technical customer support or a customer-facing technical role.
• Exceptional problem-solving skills and ability to navigate challenging situations professionally.
• Strong communication with customers and internal stakeholders.

Responsibilities

• Become an expert in the product.
• Proactively manage and respond to support tickets.
• Understand and diagnose customer problems.
• Communicate solutions to customers.

Skills

Problem-solving skills

Strong written communication

Organizational skills

Technical support experience

Education

Bachelor’s Degree in Computer Science, Information Technology

Tools

SQL

HTML

JavaScript

Salesforce

Job description

A leading technology company in the United Kingdom is seeking a Technical Support Engineer to enhance customer experience through responsive support and issue resolution. You will manage support tickets, collaborate with teams, and leverage your technical knowledge in a dynamic environment. Ideal candidates will have 3+ years in technical support, strong problem-solving skills, and the ability to communicate effectively with customers. This role offers opportunities for personal and professional growth in an inclusive work culture.