Sales Account Manager (Saas) - Fleet/ Hybrid

Arden Resourcing Limited; Fleet; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

Arden Resourcing Limited is seeking a Sales Account Manager (SaaS) for Fleet with a hybrid work pattern. You will manage a portfolio of customers, helping them maximise software value while driving retention and growth. The role focuses on building long-term relationships and acting as the trusted advisor across accounts.

Ideal candidates have evidence of SaaS or ERP experience, strong stakeholder skills and a proactive approach to managing multiple customers in a fast-paced tech environment.

Qualifications

• Experience in Sales Account Management or Customer Success.
• Familiar with SaaS or ERP software environments.
• Strong relationship building and stakeholder management skills.

Responsibilities

• Build strong, long-term relationships with customers.
• Act as main contact and trusted advisor across accounts.
• Run regular customer reviews and identify risks/opportunities.
• Support onboarding and ongoing adoption of software.
• Identify upsell and cross-sell opportunities.
• Collaborate with Sales, Support, Project Management and Development teams.
• Monitor customer satisfaction, retention and account health.
• Gather feedback to improve the customer experience.
• Maintain accurate CRM records and account plans.

Tools

Salesforce

HubSpot

Zoho CRM

Job description

Sales Account Manager (SaaS) - Fleet/ Hybrid

£45,000 to £50,000 basic + commission | OTE up to £80,000

An established software and technology business looking to add an experienced Sales Account Manager to its growing team. This is a relationship focused role where you'll manage a portfolio of customers, helping them get the most from their software investment while driving satisfaction, retention and account growth. You'll act as a trusted point of contact, understanding each customer's business, solving challenges and identifying opportunities to add further value.

What you'll be doing:

• Building strong, long-term relationships with customers
• Acting as the main point of contact and trusted advisor across your accounts
• Running regular customer reviews and identifying any risks or opportunities
• Supporting customer onboarding and ongoing adoption of software solutions
• Identifying opportunities for upselling and cross selling
• Working closely with Sales, Support, Consultancy, Project Management and Development teams
• Monitoring customer satisfaction, retention and overall account health
• Gathering customer feedback and helping improve the overall customer experience
• Maintaining accurate CRM records and account plans

Person Fit:

• Experience in, Sales Account Management /Customer Success or a similar client facing role
• Ideally experience within ERP, SaaS, business software or the wider technology sector
• Strong relationship building and stakeholder management skills
• Commercial awareness with the ability to identify account growth opportunities
• A proactive and organised approach to managing multiple customers
• Strong problem solving skills and the ability to understand customer business challenges
• Experience with CRM platforms such as Salesforce, HubSpot or Zoho would be beneficial
• Previous exposure to ERP implementations, project management, business development or SME customers would be advantageous