Customer Success Manager (ERP/Cloud Solutions) – Fleet/ Hybrid

Arden Resourcing Limited; Fleet; Presencial; GBP 45 000 - 50 000; Tempo integral

Resumo da oferta

Arden Resourcing Limited is seeking an experienced Sales Account Manager in Fleet to manage a portfolio of customers and maximise value from software investments. You will act as the trusted advisor, drive retention, and identify opportunities to expand accounts.

The role emphasizes building strong relationships, conducting regular reviews, and collaborating with cross-functional teams to ensure customer success and adoption of ERP/technology solutions.

Qualificações

• Experience in Sales Account Management or Customer Success or similar client-facing role.
• Experience within ERP, SaaS, business software or wider technology sector is preferred.
• Strong relationship building and stakeholder management skills.
• Commercial awareness with ability to identify account growth opportunities.
• Proactive and organised approach to manage multiple customers.
• Strong problem-solving skills and ability to understand customer business challenges.

Responsabilidades

• Building strong, long-term relationships with customers.
• Acting as the main point of contact and trusted advisor across accounts.
• Running regular customer reviews and identifying risks or opportunities.
• Supporting customer onboarding and ongoing adoption of software solutions.
• Identifying opportunities for upselling and cross selling.
• Working with Sales, Support, Consultancy, Project Management and Development teams.
• Monitoring customer satisfaction, retention and overall account health.
• Gathering customer feedback and helping improve the customer experience.
• Maintaining accurate CRM records and account plans.

Conhecimentos

Relationship building

Stakeholder management

Account growth

CRM

ERP/SaaS domain knowledge

Ferramentas

Salesforce

HubSpot

Zoho

Descrição da oferta de emprego

£45,000 to £50,000 basic + commission | OTE up to £80,000

An established software and technology business looking to add an experienced Sales Account Manager to its growing team. This is a relationship focused role where you’ll manage a portfolio of customers, helping them get the most from their software investment while driving satisfaction, retention and account growth. You’ll act as a trusted point of contact, understanding each customer’s business, solving challenges and identifying opportunities to add further value.

What you’ll be doing:

• Building strong, long-term relationships with customers
• Acting as the main point of contact and trusted advisor across your accounts
• Running regular customer reviews and identifying any risks or opportunities
• Supporting customer onboarding and ongoing adoption of software solutions
• Identifying opportunities for upselling and cross selling
• Working closely with Sales, Support, Consultancy, Project Management and Development teams
• Monitoring customer satisfaction, retention and overall account health
• Gathering customer feedback and helping improve the overall customer experience
• Maintaining accurate CRM records and account plans

Person Fit:

• Experience in, Sales Account Management /Customer Success or a similar client facing role
• Ideally experience within ERP, SaaS, business software or the wider technology sector
• Strong relationship building and stakeholder management skills
• Commercial awareness with the ability to identify account growth opportunities
• A proactive and organised approach to managing multiple customers
• Strong problem solving skills and the ability to understand customer business challenges
• Experience with CRM platforms such as Salesforce, HubSpot or Zoho would be beneficial
• Previous exposure to ERP implementations, project management, business development or SME customers would be advantageous

If you’re an experienced Sales Account Manager or Customer Success Management professional with a background in software, ERP or technology and enjoy developing long term customer relationships, we’d be keen to hear from you.