Hybrid SaaS Account Manager | Growth & Retention

Arden Resourcing Limited; Fleet; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

Arden Resourcing Limited is seeking a Sales Account Manager (SaaS) for Fleet with a hybrid work pattern. You will manage a portfolio of customers, helping them maximise software value while driving retention and growth. The role focuses on building long-term relationships and acting as the trusted advisor across accounts.

Ideal candidates have evidence of SaaS or ERP experience, strong stakeholder skills and a proactive approach to managing multiple customers in a fast-paced tech environment.

Qualifications

• Experience in Sales Account Management or Customer Success.
• Familiar with SaaS or ERP software environments.
• Strong relationship building and stakeholder management skills.

Responsibilities

• Build strong, long-term relationships with customers.
• Act as main contact and trusted advisor across accounts.
• Run regular customer reviews and identify risks/opportunities.
• Support onboarding and ongoing adoption of software.
• Identify upsell and cross-sell opportunities.
• Collaborate with Sales, Support, Project Management and Development teams.
• Monitor customer satisfaction, retention and account health.
• Gather feedback to improve the customer experience.
• Maintain accurate CRM records and account plans.

Tools

Salesforce

HubSpot

Zoho CRM

Job description

Arden Resourcing Limited is seeking a Sales Account Manager (SaaS) for Fleet with a hybrid work pattern. You will manage a portfolio of customers, helping them maximise software value while driving retention and growth. The role focuses on building long-term relationships and acting as the trusted advisor across accounts.

Ideal candidates have evidence of SaaS or ERP experience, strong stakeholder skills and a proactive approach to managing multiple customers in a fast-paced tech environment.