ERP Cloud Customer Success Manager | Grow & Retain

Arden Resourcing Limited; Fleet; On-site; GBP 45,000 - 50,000; Full time

Job summary

Arden Resourcing Limited is seeking an experienced Sales Account Manager in Fleet to manage a portfolio of customers and maximise value from software investments. You will act as the trusted advisor, drive retention, and identify opportunities to expand accounts.

The role emphasizes building strong relationships, conducting regular reviews, and collaborating with cross-functional teams to ensure customer success and adoption of ERP/technology solutions.

Qualifications

• Experience in Sales Account Management or Customer Success or similar client-facing role.
• Experience within ERP, SaaS, business software or wider technology sector is preferred.
• Strong relationship building and stakeholder management skills.
• Commercial awareness with ability to identify account growth opportunities.
• Proactive and organised approach to manage multiple customers.
• Strong problem-solving skills and ability to understand customer business challenges.

Responsibilities

• Building strong, long-term relationships with customers.
• Acting as the main point of contact and trusted advisor across accounts.
• Running regular customer reviews and identifying risks or opportunities.
• Supporting customer onboarding and ongoing adoption of software solutions.
• Identifying opportunities for upselling and cross selling.
• Working with Sales, Support, Consultancy, Project Management and Development teams.
• Monitoring customer satisfaction, retention and overall account health.
• Gathering customer feedback and helping improve the customer experience.
• Maintaining accurate CRM records and account plans.

Skills

Relationship building

Stakeholder management

Account growth

CRM

ERP/SaaS domain knowledge

Tools

Salesforce

HubSpot

Zoho

Job description

Arden Resourcing Limited is seeking an experienced Sales Account Manager in Fleet to manage a portfolio of customers and maximise value from software investments. You will act as the trusted advisor, drive retention, and identify opportunities to expand accounts.

The role emphasizes building strong relationships, conducting regular reviews, and collaborating with cross-functional teams to ensure customer success and adoption of ERP/technology solutions.