Hybrid SaaS Account Manager - Renewals & Upsell Pro

SAGE; Gloucester; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Generous bonuses and pension scheme: 8

25 days of paid annual leave

8 bank holiday days

Volunteer days through Sage Foundation

50% income protection

Holiday buy + sell

Health, dental, and vision coverage

Work away scheme for up to 10 weeks a年

Ongoing training and development

Hybrid working

Job summary

Sage is seeking an Account Manager to join our Retail Customer Success Team in the United Kingdom. The role focuses on upsell and renewals, relationship management, and contract handling, with daily CRM and billing responsibilities.

You will build quotations, negotiate terms, and ensure timely responses to customer inquiries in a hybrid Bristol-based setup. The ideal candidate has SaaS/account management experience, strong communication skills, and a track record of driving ongoing value for

Qualifications

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Excellent communication skills, both verbal and written and highly organized.
• Experience negotiating software contracts.
• Experience managing customer accounts in SaaS.
• Experience with Salesforce CRM software.
• Understanding the challenges a multi-channel retail business faces and how technology can solve.
• Ability to drive continuous value of a cloud and/or ERP solution.
• Familiarity working with clients of all sizes.

Responsibilities

• Processing customer renewals in the internal CRM and billing systems from quote to invoice and payment collection.
• Processing customer upgrades and upsell sales in the internal CRM and billing systems from quote to invoice.
• Identifying high risk customers and working on plans to retain these customers.
• Working to achieve and exceed monthly and quarterly team targets.
• Maintaining good customer relations.
• Work with Technical Account Managers to arrange Account reviews.
• Answering customers phone queries.
• Producing timely reports.
• Maintaining customer CRM records.
• Managing the customer communications and making sure all emails are responded in a timely manner.
• Call on assigned client accounts for renewals and pricing negotiations.
• Interact and build relationships with clients.
• Qualify your account base to identify opportunities to maximize uplift.
• Manage renewals pipeline with Salesforce CRM to ensure activity levels position you for success.
• Complete sales training classes on a regular basis. We are learners and we can always improve to be even more effective.

Skills

Customer Success

Communication

Contract negotiation

SaaS experience

Salesforce CRM

Multi-channel retail understanding

Cloud/ERP value delivery

Client relationship building

Tools

Salesforce CRM

Job description

Sage is seeking an Account Manager to join our Retail Customer Success Team in the United Kingdom. The role focuses on upsell and renewals, relationship management, and contract handling, with daily CRM and billing responsibilities.

You will build quotations, negotiate terms, and ensure timely responses to customer inquiries in a hybrid Bristol-based setup. The ideal candidate has SaaS/account management experience, strong communication skills, and a track record of driving ongoing value for