SaaS Mid-Market Account Manager: Growth, Renewals, Remote

Infopro Digital; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing international SaaS company is seeking a Mid-Market Account Manager to manage a diverse portfolio of clients. The role focuses on driving retention, revenue growth, and ensuring clients derive maximum value from the services. Ideal candidates will have 2–3+ years of experience in a similar role and strong communication and negotiation skills. This position is based in London, UK, and offers competitive benefits.

Benefits

25 days annual leave (rising up to 30 days)

Group personal pension plan

Life assurance

Interest free season ticket loan

Private medical insurance

Employee assistance programme

Bonusly employee recognition

Employee discount scheme

Discounted gym membership

Agile/remote working

Dental insurance

Qualifications

• 2–3+ years’ experience in account management, customer success, or commercial SaaS roles.
• Experience managing high-volume portfolios strongly preferred.
• Confident managing multiple priorities in a fast-paced environment.

Responsibilities

• Manage a high-volume portfolio of active subscription clients.
• Lead all renewal and commercial discussions.
• Identify upsell and cross-sell opportunities to drive product adoption.

Skills

Account management

Communication skills

Negotiation

Organisational skills

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM software

Job description

A fast-growing international SaaS company is seeking a Mid-Market Account Manager to manage a diverse portfolio of clients. The role focuses on driving retention, revenue growth, and ensuring clients derive maximum value from the services. Ideal candidates will have 2–3+ years of experience in a similar role and strong communication and negotiation skills. This position is based in London, UK, and offers competitive benefits.