SaaS Implementation Manager | Remote & Client Success

Hibob Inc.; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Temporary remote work from anywhere (2

Hybrid work from day 1

Home office setup allowance £200-300

Bob share options program

Pension scheme

Annual vision allowance £200

Travel support (cycle scheme and loans

Employee referral program $2,500

Health insurance cash allowance

Company-wide days off (Bob Balance)

Birthday day off

Job summary

HiBob is seeking an experienced Implementation Manager to lead client deployments from sale to go-live. You’ll gather requirements, configure the platform, and guide best practices across cross-functional teams to ensure successful deployments.

The role emphasizes delivering scalable processes, proactive risk management, and strong client communication while thriving in a fast-paced startup environment.

Qualifications

• Proven experience as an Implementation Manager/Project Manager and/or CSM.
• Strong understanding of SaaS and the technology industry.
• Experience in project management and developing client relationships.
• Strong problem-solving skills and an ability to think outside of the box.
• Ability to interact with product specialists and development teams around delivery/roadmap.
• A can-do approach with the ability to thrive under pressure.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking.
• Proactive approach and solutions focused mindset.
• A passion to learn the Bob product and tech-savviness
• Being a fast learner and having genuine curiosity
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity and desire to succeed

Responsibilities

• Be the main point of contact for our clients from point of sale through to deployment.
• Gather system requirements and business objectives from customers.
• Assess how best to configure the platform and provide guidance on best practices and successful deployment.
• Identify and analyze project risks & dependencies on an ongoing basis.
• Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams.
• Work cross-functionally with our Sales, CS Engineers, Product & Account teams.
• Maintain detailed project plans to communicate project status both internally & externally.
• Perform risk management to minimize project risks.
• Report and elevate to management as needed when project time deadlines become at-risk.
• Guide and consult with the clients - be able to make recommendations and deal with troubleshooting requests

Skills

Implementation Manager

Project management

Client relationship development

SaaS & technology industry

Problem-solving

Cross-functional collaboration

Excellent communication

Tools

Salesforce

Asana

Slack

Quip

Zendesk

Job description

HiBob is seeking an experienced Implementation Manager to lead client deployments from sale to go-live. You’ll gather requirements, configure the platform, and guide best practices across cross-functional teams to ensure successful deployments.

The role emphasizes delivering scalable processes, proactive risk management, and strong client communication while thriving in a fast-paced startup environment.